Auto Finance Assistant Specialist

Role: Loss Mitigation RepresentativePay: $22/hourAssignment: Customer Service / Loss TerminationsLocation: Fort Worth, TX 76177Schedule: 8:00AM - 5:00PMWhat you'll do:• Identify and resolve customer service inquiries in a timely and professional manner• Support consumer and commercial customers via phone, email, and fax• Update customer accounts with address or phone changes and document reasons for calls and support provided• Provide guidance to customers regarding account-related issues and payment methods• Resolve customer concerns and requests while maintaining high customer satisfaction• Act as a liaison between customers and various corporate departments• Initiate, explain, and execute required corporate processes• Handle non-phone customer interactions, including email and fax requests for document fulfillment• Manage escalated customer inquiries (e.g., titles, billing, tax issues)• Provide inbound and outbound phone or email support to resolve title exceptions, including state-to-state transfers, name changes, lease-to-loan conversions, and title deficiency researchRequirements:• Ability to handle high levels of complexity (very important)• Strong team player with a positive culture fit• Agile and adaptable to change• Open to receiving and applying feedbackAutomotive titling experience is a plusEqual Opportunity Employer / Disabled / Protected VeteransThe Know Your Rights poster is available here:https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdfThe pay transparency policy is available here:https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdfFor temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf