Team Leader

Team LeaderTeam Leaders are world-class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day! Team Leaders at The Escape Game will encourage, challenge, serve, and empower their teammates to uphold our service and hospitality standards. The ideal TL is excited to be flexible, creative, and positive in a fast-paced environment, and they are determined to ensure every single guest and team member enjoys their experience at The Escape Game.Embodying our mission, vision, and values during every shiftFollowing TEG's 4 As of LeadershipAttitudeAppreciationAdaptabilityAwarenessLeading and communicating with a team of 4-15Creating a fun, positive atmosphereEnsuring operational excellence on shift by:Opening and closing the storeMaking sure games start on timeFacilitating team member breaksUpholding TEG standards by redirecting and encouraging team members using "Continuous, Gracious Pressure," TEG's form of team coachingAddressing minor maintenance issuesManaging cash/inventoryEnsuring each guest has a five-star experience and leaves happyDemonstrated leadership ability with 1-2 years of experience in a guest-facing setting preferred.Flexible availability. This role often works nights, weekends, and/or holidays.Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.Ability to stand for long periods of time (about 75-80% of your shift).Align with TEG's Uniform Standards.Genuine love for serving othersFlexible, humble, and teachableHigh capacity for creative problem solvingExcellent discernmentFlexible multi-taskerStrong interpersonal skills and emotional intelligencePositively influences othersBasic computer skillsMaintains composure in high-stress, fast-paced environmentsBenefits for full time team members include:401(k)401(k) matchingHealth InsuranceEmployee discountVision insuranceDental insuranceFlexible spending accountLife insuranceFlexible schedule