Workforce Experience Support

Are you looking for a fully remote role, enjoy helping people, and thrive in a fast‑paced, customer‑focused environment? We’re looking for a Workforce Experience Support professional to join our Experience Team and play a key role in delivering an exceptional service to both workers and clients.You’ll be part of a global, solutions‑focused organisation operating in the HR and technology space, supporting workforce members throughout their entire lifecycle, from onboarding to offboarding. This is a highly collaborative role where your contribution, ideas and ownership are valued, and where you’ll have opportunities to grow within the business.PGC, a Workwell Company, is a global consulting business providing workforce management and Employer of Record services across all 50 U.S. states and Canada, managing payroll, tax, benefits, contracts, insurance and day‑to‑day HR operations.What You’ll Be DoingProviding high‑quality, timely and personable customer support to workers and clients via phone and email. Responding to a wide range of queries across the worker lifecycle, from onboarding to offboarding. Applying critical thinking and a solutions‑focused mindset to diagnose issues and resolve them effectively. Navigating proprietary workforce management systems and external vendor platforms to support enquiries accurately. Representing the company’s tone of voice, values and service standards in every interaction. Building strong knowledge of employment services, the wider business and industry context. Working collaboratively with internal teams to ensure a seamless end‑to‑end experience. Contributing ideas to improve processes, service delivery and customer experience. Supporting and strengthening internal culture through a team‑first approach.We’d Love To Hear From Someone ThatHas 2+ years’ experience in Administration or Customer Success, ideally within HR, staffing or a SaaS environment. Has experience working with customer support or ticketing systems. Is highly organised, proactive and able to prioritise effectively in a busy environment. Communicates clearly and confidently, with a calm, empathetic approach — even in challenging situations. Pays excellent attention to detail and understands the importance of accuracy. Enjoys learning, problem‑solving and explaining complex information in a simple way. Is comfortable working fully remotely within set business hours and has a reliable home working setup. Values collaboration, ownership and delivering a consistently positive experience.What’s next?Our recruitment team will be in touch for an initial screening call if your application is shortlisted. Please note that due to high application volumes, we may not be able to respond to every applicant individually.What We Can Offer YouContribution towards medical care with elective options for dental, vision, disability, and life insurance.Generous PTO policy – 15 days’ vacation time + 1-week sick/personal time off to be taken at your discretion.If you think you’d be a good fit to join our team and take on this opportunity, we’d love to hear from you!!Job Type: Full-timePay: $40,000- $43,000 annually DetailsFull-time, 40 hours per week.Schedule: Monday – Friday 8:00 AM – 5:00 PM ESTFully remote role - we do require that you have an adequate and reliable internet connection (ideally with a minimum of 50mbps/50mbps) and have a workspace/office set-up that is fully functioning, where you can work with without interruption and background disruptions.While this is a fully remote role, this is not a role with flex hours as we do provide customer and administrative support to our clients during our standard business hours.Location : Remote, USASalary : $40,000 - $43,000Workplace : USAExperience : MidHours : Mon – Fri 8:00 – 5:00