Service Center Operator

Press Alt+1 for screen-reader mode, Alt+0 to cancelAccessibility Screen-Reader Guide, Feedback, and Issue Reporting | New windowAbout UsContact UsRatessearchSign InBankarrow_circle_leftBackCHECKINGSpend+ Cashback AccountSpend AccountSAVINGSSave AccountMoney MarketCertificate of DepositTOOLSLocations & ATMsOpen an AccountOpen an AccountBorrowarrow_circle_leftBackVEHICLE LOANSAuto LoansBoat LoansAdditional Vehicle LoansProtection OptionsPERSONAL LOANSPersonal LoansCertificate Secured LoansLines of CreditTOOLSRatesSkip-A-PayApply NowMortgagearrow_circle_leftBackWhat We OfferHome LoansRefinance LoansBest Rate GuaranteeLOAN OPTIONSExplore Loan TypesConventional LoansFHA LoansUSDA LoansVA LoansConstruction LoansSpecialized LoansDoctor LoansTOOLSContinue ApplicationMortgage CalculatorsRatesMeet The TeamApply NowContinue Your Saved ApplicationLearnarrow_circle_leftBackHELPSupport CenterContact UsRESOURCESRatesLocations & ATMsBlogFinancial GuidesNCUA InsuranceAboutAbout UsCareersOpen an AccountBankchevron_rightarrow_circle_leftBackCHECKINGSpend+ Cashback AccountSpend AccountSAVINGSSave AccountMoney MarketCertificate of DepositTOOLSLocations & ATMsOpen an AccountBorrowchevron_rightarrow_circle_leftBackVEHICLE LOANSAuto LoansBoat LoansAdditional Vehicle LoansProtection OptionsPERSONAL LOANSPersonal LoansCertificate Secured LoansLines of CreditToolsRatesSkip-A-PayApply NowMortgagechevron_rightarrow_circle_leftBackWhat We OfferHome LoansRefinance LoansBest Rate GuaranteeLOAN OPTIONSExplore Loan TypesConventional LoansfHA LoansUSDA LoansVA LoansConstruction LoansSpecialized LoansDoctor LoansTOOLSContinue ApplicationMortgage CalculatorsRatesMeet The TeamApply NowComplete Your Saved ApplicationLearnchevron_rightarrow_circle_leftBackHELPSupport CenterContact UsRESOURCESRatesLocations & ATMsBlogFinancial GuidesNCUA InsuranceAbout UsCareersOpen an AccountSign Inarrow_circle_leftPrevious PageService Center Operatorbusiness_centerFull timelocation_onOperations Campus,Position SummaryThe Service Center Operator builds member trust by delivering exceptional service while ensuring efficient support through accurate call routing and coordination of ticket ownership for call center agents. This role serves as a central communication hub, using sound judgment and organizational knowledge to assess needs and direct inquiries to the appropriate teams with accuracy, professionalism, and responsiveness.Duties & ResponsibilitiesServe Texas Tech CU members and employees pleasantly and professionally in accordance with Texas Tech CU core values of Trust, Respect, Excellence, Kindness, and Stewardship.Maintain awareness of departmental functions, workflows, and escalation paths to ensure proper direction of every incoming call.Utilize strong listening and probing skills to identify the nature of inquiries and minimize unnecessary transfers.Communicate effectively across teams through warm transfer or internal chats to ensure seamless handling of member needs.Provide a call summary to calls directed to the Service Center to help minimize discovery and rework for the Agents.Provide routine support for member needs, while assisting callers with basic member questions including consumer rate information, account balances, daily transaction cut off times, and general website, product, and services information.Document all call information according to standard operating procedures.Ensure accurate ticket ownership by aligning assignments with department schedules and adjusting in real time to volume and staffing changes under management guidance.Maintain a thorough working knowledge of Texas Tech CU policies and procedures.Maintain knowledge of all state and federal regulations that are applicable to Service Center positions.Attend and participate in job related training sessions.Maintain member confidentiality.Ability to adapt to changing organizational and operational needs; may take on additional duties and responsibilities as needed.Skills & QualificationsPrevious Teller, Customer Service, Retail, or Food Service experience is a plus.Bilingual (English/Spanish) preferredExperience meeting individual and team goals.Ability to build rapport with all members/callers and stay calm under pressure.Excellent communication skills, both oral (over the phone) and written.Ability to multitask accurately and promptly.This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.‍Apply NowWhere Red Raiders Bank.TMOpen an AccountGet CoBrowsing CodeSupport CenterBranch & ATM Locations(806) 742-3606Routing Number: 311386073PRODUCTS & SERVICESPRODUCTS & SERVICESSpend+ Cashback AccountSpend AccountSave AccountCertificates of Deposit (CD)Money Market AccountHome LoansAuto LoansPersonal LoansSkip-A-PayHome LoansAuto LoansPersonal LoansSkip-A-PayresourcesCurrent RatesBlogCompanyAbout UsCareersContact UsFinancial ReportsCopyright © 2018-2026 Texas Tech Credit Union. All Rights Reserved.Federally Insured by NCUA.Equal Housing Lender.Privacy PolicyTerms of UseLinks to external websites are provided for convenience. Texas Tech Credit Union is not responsible for their content, links, privacy, or security policies.apiSanitizer" style="visibility: hidden; pointer-events: none; position: fixed;">