Patient Care Coordinator : Clinical Experience and Operations

Pay: $55,000.00 - $60,000.00 per year ($26.45 - $28.85 per hour)JOB TITLEPatient Care Coordinator, Clinical Experience and OperationsJOB TYPEFull-TimeABOUT MADISON MEDICALMadison Medical is a physician-led, multidisciplinary ambulatory care facility delivering out-of-network care across sports medicine, medical wellness, and rehabilitation. Based in Madison, New Jersey, we operate as a licensed multi-specialty musculoskeletal super group with a vertically integrated care model designed to deliver the full continuum of MSK and wellness services under one roof.Our clinical and operational structure reflects the infrastructure of a hospital-based outpatient center, with greater agility, stronger patient experience, and a sharper operational focus. We combine clinical excellence, structured systems, and modern technology to support high-level patient care across every stage of the patient journey.Our practice operates from multiple floors of dedicated clinical space at 345 Main Street, Madison, NJ, with active buildout underway to expand advanced recovery, regenerative medicine, and wellness services. We are also building Management Services Organization infrastructure to support future multi-site expansion.Our service lines span more than 15 specialties, including chiropractic medicine, interventional pain management, physical therapy and rehabilitation, primary care and sports medicine, podiatry, acupuncture, allergy testing and SLIT immunotherapy, hormone optimization, weight management, regenerative medicine, IV nutrient therapy, sleep medicine, athletic recovery, behavioral health integration, and telehealth.Our operational platform includes a multi-provider clinical team, C-suite leadership across operations and finance, full-cycle revenue cycle management, CureMD integrated with reporting and digital intake systems, and a dedicated patient acquisition and community outreach function.POSITION OVERVIEWMadison Medical seeks a Patient Care Coordinator to lead the patient journey from first contact through ongoing care. This person serves as the central point of communication between patients, providers, and internal teams, ensuring a smooth, professional, and well-coordinated experience at every touchpoint.This role begins with front-facing patient coordination and expands into cross-department operational support based on performance. Growth comes through accountability, precision, and follow-through.This role fits someone who thrives in a fast-paced, structured environment, takes ownership of outcomes, adapts quickly as workflows evolve, and communicates with professionalism and clarity. It is an operations-driven role centered on patient experience, accuracy, and execution.WORK SCHEDULE (REQUIRED)This is a fixed schedule and requires consistent reliability, including rotating Saturdays.- Monday: 8:30 AM to 5:00 PM- Tuesday: 7:00 AM to 3:30 PM- Wednesday: 8:30 AM to 5:00 PM- Thursday: 7:00 AM to 6:00 PM (split shifts)- Friday: 7:30 AM to 1:30 PM- Saturday: 8:30 AM to 1:00 PM (rotating)CORE RESPONSIBILITIES- Serve as the primary point of contact for new and returning patients- Coordinate scheduling across providers with clinical awareness- Manage check-in, check-out, and intake workflows- Guide patients through onboarding and care plans- Help patients understand insurance benefits and out-of-network coverage- Coordinate referrals and maintain accurate documentation- Support compliant recordkeeping in CureMD- Work across Outlook, Microsoft Teams, and RingCentral- Track patient progress through internal systems and reporting tools- Partner with clinical and billing teams to improve patient flow- Protect patient confidentiality at all times- Stay calm and solution-focused in high-volume settingsEXPECTATIONS FOR ALL TEAM MEMBERS- Follow documented workflows- Use technology as designed- Adapt as systems evolve- Accept feedback and apply it quickly- Communicate without defensiveness- Take ownership of resultsQUALIFICATIONS- Minimum 2-3 years of experience in patient-facing roles within hospitals or private practice settings- Strong knowledge of insurance and out-of-network care models- Experience coordinating multidisciplinary care- Proficiency with EMR systems and Microsoft platforms- Strong organizational and communication skillsCOMPENSATION AND BENEFITSMadison Medical offers a competitive annual salary of $55,000 to $60,000 ($26.45 to $28.85 per hour), along with a comprehensive benefits package:- 401(k)- Medical, dental, and vision insurance- Life insurance- Paid time off- Professional development and tuition reimbursement- Employee referral program- Free parking- Performance-based advancement opportunitiesWORK LOCATION- Madison, NJ- In Person- Reliable commute requiredADDITIONAL COMPANY CONTEXTMadison Medical Sports and Wellness is not a single-provider practice and not a traditional chiropractic office. We are a diversified healthcare enterprise built to reduce dependence on any one specialty, provider, or payer. Our model includes institutional-grade billing capability, recurring revenue through wellness and longitudinal care programs, real estate-backed expansion, and deep community integration through partnerships with schools, athletic programs, police departments, and municipal organizations.We are building the next generation of outpatient MSK care, combining hospital-level clinical breadth with the speed, structure, and patient experience of a modern growth-focused medical group.Madison Medical is not where we started. It is what we have built, and we are still building.Work Location: In personBenefits:401(k)Dental insuranceHealth insurancePaid time offVision insuranceWork Location: In person