Billing Analyst
Job Role: Billing AnalystDuration: 6+MonthsLocation: Herndon, VA (Onsite)Position Summary:The IT Billing Systems & Data Analyst is responsible for analyzing, supporting, and improving complex billing processes and the underlying systems and data structures.This role sits within IT and partners with Finance and Operations to ensure billing system integrity, data quality, and scalable process design.The position requires strong technical skills, including database analysis, system integration awareness, and the ability to translate business billing requirements into system and data improvements.Qualifications:5+ years of experience in billing systems, revenue operations systems, or finance/operations IT support (contract or consulting experience preferred)Strong SQL skills with demonstrated ability to analyze complex relational data models, reconcile data across systems, and troubleshoot data issuesExperience supporting or integrating enterprise platforms such as ERP (e.g., Oracle, SAP), CRM (e.g., Salesforce), and/or billing platforms; understanding of upstream/downstream integrationsProven ability to translate business requirements into technical specifications/user stories and partner effectively with developers and business stakeholdersHands-on experience with data validation, data quality controls, and large-scale data cleanup/remediation effortsExperience with testing practices (UAT, regression), change management, and production support in a controlled environmentStrong documentation skills (process flows, data flows, requirements, and SOPs) with attention to detailExcellent communication skills and ability to work cross-functionally with Finance, Operations, and IT teamsAbility to manage multiple priorities, work independently, and deliver outcomes in a fast-paced environmentResponsibilities:Systems & Process Analysis:Analyze end-to-end billing processes across multiple systems (ERP, CRM, billing platforms)Document system workflows, integrations, and data flowsIdentify system gaps, performance issues, and process inefficienciesEvaluate upstream/downstream system impactsSystem Improvement & Solution Design:Translate business requirements into technical specificationsRecommend system enhancements, automation, and configuration changesPartner with development teams on fixes, enhancements, or integrationsSupport testing (UAT, regression) and deployment of billing-related changesData Cleanup & Governance:Lead or support large-scale data cleanup initiativesDesign validation rules and data quality controls within systemsImplement monitoring/reporting for ongoing data integritySupport master data governance for billing-related entitiesData & Database Management:Analyze and troubleshoot billing data across complex relational databasesUnderstand data models, interfaces, and ETL processesIdentify root causes of data inconsistencies across systems