Supervisor - Earthmoving

Position Summary The Service Supervisor is responsible for serving as team leader and tracking efficiency for 5-15 technicians to ensure that customer needs are met at the highest level. The Service Supervisor will support the Service Dispatcher and/or Service Advisor in their daily tasks including handling incoming calls, producing quotations and estimates, opening and closing work orders, adjusting time on work orders, dispatching Field Service Technicians, assigning jobs to Shop Technicians, training/mentoring less experienced Technicians, and other duties not specified. Essential Responsibilities and ExpectationsCoach and direct Service Department employeesMonitor, improve, and maintain Technician performanceEnsure proper planning of jobs, quoting, parts availability, and manpowerEffectively handle customer objections and concernsMaintain (and ensure technicians maintain) proper dialog with customer and inform customer of repair status as requiredMonitor customer satisfaction and employee morale and take steps to improve both when necessaryMinimize customer downtown with accurate and efficient job planning and repairsEffectively communicate with company personnelAssign jobs to shop technicians and dispatch field service technicians Qualifications Education: High school diploma or equivalent Experience: Experience working as a Service Technician preferred. Experience using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. Skills and CompetenciesTelephone / verbal / written communicationMicrosoft Office SuiteMicrosoft SharePointMicrosoft Dynamics AX 2012Strong technical/repair skills Job TrainingMicrosoft Word and Excel - basic and intermediateSupervisory skills trainingBusiness communication skills trainingOSHA & MSHA trainingVendor technical sites (Infocast, SIMSi, Independent Truck Network SharePoint site)Compliance training Safety Summary Working Conditions Work is normally performed in a Service Department shop office or shop environment. Exposure to physical risk and all weather conditions is associated with this position. Standing on hard surfaces for extended periods of time is often required. Physical Requirements and Job HazardsAbility to speak, listen, read, write, and type effectivelyAbility to reach, kneel, grasp, stoop, and perform repetitive motionsAbility to lift and carry items up to 75 poundsAbility to climb on and around heavy equipmentAbility to drive during daytime and nighttime hoursExposure to potential tripping, slipping, and falling hazardsWork in environments with job site-related hazardsExposure to driving-related hazardsAbility to work effectively in stressful or high-pressure situations Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.