Senior Service Delivery Manager

Job Description: Stabilize execution across multiple sites or portfolios, resolving cross-site bottlenecks and operational risks Serve as the senior point of escalation for complex operational issues (non-customer-facing) Monitor KPIs and drive corrective action where trends indicate risk Coach and mentor Service Delivery Managers to strengthen leadership capability Partner with Managers and Supervisors to address performance issues and development needs Reinforce standardized workflows and reduce operational drift Support audit readiness and compliance with HIPAA, DMPO, UAD, and internal standards Identify multi-site quality trends and deploy targeted improvement actions Ensure operational readiness for new tools, workflows, and training models Execute and support cross-site continuous improvement initiatives Requirements: Experience managing teams in healthcare operations, HIM, or a large-scale production environment Demonstrated ability to coach and develop people leaders Comfort using metrics and dashboards to guide operational decision-making Strong understanding of HIPAA and regulated workflows Problem-solving skills and the ability to respond quickly to operational fluctuations Ability to collaborate cross-functionally with NOC, Workforce Planning, Training, and Shared Services Benefits: Health insurance 401(k) matching Flexible work arrangements Paid time off Professional development opportunities