Customer Service Representative - Sacramento, CA

The Details** Location: Sacramento Airport - Sacramento, CAPay Rate: $19.90/ hour Hours: PART- TIME shift available. Must have OPEN availability Benefits: This position is part of SACU Union Required: Must have a valid driver's license to drive a company issued Vehicle.The Spirit Of The PositionThe Customer Service Representative greets and creates a welcoming atmosphere for our customers and clients.How do you know if this is the right job for you?!You AreCharismatic, full of energy, and happy to help in any way you can.Responsible is your middle name. You never disappoint because it’s not in your nature. Good under pressure. You don’t fold and get overwhelmed easily.Proficient in basic computer skills in the parking revenue control systemAble to work with minimal supervisionAble to communicate professionally and effectively.Open to feedback, differing opinions and other points of view.Timely and demonstrates sense of urgency.Excellent teambuilding and interpersonal skills.A team player.What will I do?Greet customers, be responsive and timely with correspondence and problem resolution, and display a caring attitude, develop a rapport with the customer base.Assist customers in elevator lobbies, lanes, and the parking facilities; help direct traffic if requiredPerform traditional cashiering functions as needed for exceptions transactionsProvide jump start and vehicle location assistance as directed by supervisorsPromote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude.Move through facilities monitoring areas and looking for customers in need of assistanceContribute to general maintenance of the garage – wiping down surfaces and equipment, picking up trash/debris, etc.Basic troubleshooting of minor equipment failuresComplete miscellaneous duties as assigned.EducationHigh school diploma or GED preferred but not required.ExperienceStrong customer service experience.Cash handling experience is preferred but not required.Parking industry experience is preferred but not required.SkillsWillingness to be flexible, work multiple facility locations. Ability to handle challenging and at times, emotionally charged situations and de-escalate situations.Ability to speak, read, and comprehend the English language.Must be able to make decisions independently and know when to refer to management for assistance.Physical DemandsWillingness to work in the elements – heat, wind, snow, rain, etc.Ability to lift, push and pull up to 20 pounds.Ability to stand, walk, and run for extended periods of time.Ability bend, stoop, squat and lift frequently throughout a shift.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.FLSA Status: Non-ExemptLAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.This Employer participates in E-Verify.