IT Helpdesk Support Tier 1

Salary: $40,000 - 55,000 per year Requirements: At least 1 year of hands-on experience in IT supportPrevious roles in Helpdesk or Managed Service Provider (MSP) settings is preferredProficient in independently managing Tier 1 support tasksStrong working knowledge of Microsoft 365 is essentialExperienced in user account management, device enrollment, and group modificationsAbility to troubleshoot Exchange, Teams, and OneDriveConfident in supporting Windows OS, with macOS experience considered a plusDemonstrated ability to resolve common end-user issues independentlyKnowledge of hardware, printer support, and software installationsBasic understanding of networking concepts, including DNS, DHCP, and IP addressingCapable of diagnosing common networking issuesExcellent communication skills for effective user interactionsStrong organizational skills to manage multiple support ticketsComfort in a fast-paced work settingWillingness to engage in ongoing learning and professional growth Responsibilities: Provide daily helpdesk support to users across various platforms including Windows, macOS, and mobileEfficiently manage and prioritize your ticket queuePerform Tier 1 functions in Microsoft 365, such as user management and device enrollmentTroubleshoot desktop, hardware, and basic networking issuesKeep accurate and updated ticket documentationAssist with user onboarding, device setup, and minor projectsCommunicate effectively and professionally with clientsParticipate in on-call support or after-hours assistance as neededProactively identify and mitigate potential issues before they escalate Technologies: HardwareSupportmacOSMicrosoft 365MobileWindowsOffice 365AzureCloud More: At CubX, we are a growing Managed Service Provider committed to delivering exceptional IT solutions to a diverse range of businesses. Our focus on technical expertise and nurturing client relationships distinguishes us in the industry. We offer competitive compensation, comprehensive benefits including health, dental, and vision insurance, as well as a 401(k) plan with company matching. Our culture fosters creativity and personal touches in service, with opportunities for professional development and teamwork initiatives. Our modern office encourages collaboration and wellness, supported by an on-site gym, team activities, and a strong commitment to innovation. last updated 16 week of 2026