Lead EUS Engineer

We are seeking an experienced End User Computing (EUC) Operations Lead to manage and evolve a complex, enterprise-scale EUC environment across L2/L3 support functions. This role requires deep hands-on operational expertise, strong incident leadership under pressure, and a clear transformation mindset focused on automation, shift-left strategies, and improving Digital Employee Experience (DEX).You will lead technical support teams, drive operational excellence, and play a key role in modernising EUC services across a global user and device estate.Key ResponsibilitiesEUC Operations & Service DeliveryLead L2/L3 EUC support operations across a large-scale enterprise environment (multi-region, high user/device volume)Ensure high availability and performance of end-user services including desktops, laptops, virtual environments, and collaboration toolsOwn and drive major incident management, ensuring rapid resolution and strong stakeholder communication under pressureMaintain operational stability across core EUC technologies including:Microsoft ecosystem (including Microsoft Windows and Microsoft 365)macOS environmentsVDI / DaaS platformsVPN and secure remote access solutionsEndpoint management tools (e.g., Microsoft Intune or equivalent)Leadership & Team ManagementLead and mentor L2/L3 EUC engineers, ensuring strong technical capability and service ownershipManage team performance, workload distribution, and escalation handlingProvide technical leadership during high-severity incidents and service disruptionsCollaborate with infrastructure, security, and service desk teams to ensure seamless service deliveryTransformation & Continuous ImprovementDrive automation initiatives using scripting and tooling (e.g., PowerShell, APIs, orchestration platforms)Identify and implement “shift-left” opportunities to reduce L2/L3 dependency and improve first-line resolutionContribute to Digital Employee Experience (DEX) improvements using platforms such as Nexthink or similar toolsChampion proactive endpoint health monitoring, telemetry, and experience-based service improvementsSupport modernization of EUC operations through tooling, process redesign, and self-healing capabilitiesKey Skills & Experience RequiredProven hands-on experience in EUC operations (not purely theoretical or governance-focused)Strong background in managing L2/L3 support environments at scale (enterprise/global exposure preferred)Demonstrated experience in incident leadership, including major incident management under pressureDeep technical knowledge of EUC technologies including:Windows/macOS endpointsVDI/DaaS environmentsO365 / Microsoft 365 servicesVPN and endpoint security toolsPractical experience with automation using PowerShell or similar scripting tools (with examples of implemented automation)Exposure to Digital Employee Experience (DEX) tools such as Nexthink or equivalent platformsExperience leading technical teams (size, structure, and leadership responsibilities clearly demonstrated)Strong stakeholder management and communication skills across technical and business groupsProven ability to operate in both hands-on and leadership capacity within operations environments