Service Coordinator

Install/Service Coordinator/AssistantAt Blue Sky Plumbing Heating and Electric, we are committed to providing exceptional service and creating a positive and fulfilling work environment for our employees. We value hard work, dedication, and fostering a collaborative culture. We are currently seeking a reliable and detail-oriented Install/Service Coordinator/Assistant to join our dynamic team.Position Overview:The Service Coordinator/Assistant will play a critical role in ensuring smooth coordination and communication between the salesmen, field professional team, customers, and internal departments. The ideal candidate will be highly organized, customer-focused, and able to work in a fast-paced environment.Essential Duties and Responsibilities:We are a fast-paced, fun company looking for a friendly and outgoing person to perform duties such as:Managing a multi-line phone system.Managing technician schedules and coordinating service line schedules.Coordinating ordering equipment and supplies as needed via internal warehouse.Pulling permits, Backflow certifications, and ensuring all required documentation is in order.Data entry, invoicing, and filingAssisting with special projects for leadership.Supporting day-to-day operations with a positive, can-do attitude.Providing the 5-star experience from all points of contact through Blue Sky Plumbing.Key Responsibilities:Assist with scheduling and coordinating service line schedules and scheduling continued work.Communicate with customers to confirm appointments, answer questions, and address any concerns.Work closely with the field professional staff, salesmen to understand customer needs and ensure the proper materials and equipment are available for installation.Coordinate with the Service leadership team to ensure smooth execution of each job.Update and maintain service line schedules, tracking progress and providing necessary updates to clients and management.Support the management team with administrative tasks as needed, including maintaining records and reports.Assist your team in moving up calls as needed to fill the schedule board.Scheduling work sold by technicians and working directly with the warehouse to order material for sold jobs.Relay accurate information to technicians, ensuring proficient, quality customer experience, and dispatching technicians appropriately.Work with service department managers and install coordinator to ensure first calls for next day are assigned and structured for max capacity.