Inside Sales & Appointment Specialist

Who We AreJoyce Factory Direct has been an industry leader in home remodeling since 1955, specializing in sunrooms, windows, baths and doors. We proudly serve multiple markets including Cleveland, Pittsburgh, Charlotte, Columbia, Asheville, and Greenville. We are a third-generation, family-owned and operated company, committed to quality craftsmanship and long-term customer relationships. At Joyce, we take pride in manufacturing the majority of our own products, allowing us to deliver superior quality while supporting the communities we serve.Position OverviewJoyce is seeking an enthusiastic Inside Sales & Appointment Specialist to engage with customers who have already expressed interest in our products and services. In this role, you will proactively contact warm leads, answer customer questions, educate homeowners on the benefits of Joyce products, and set qualified appointments for our In-Home Sales team.This position is ideal for outgoing, self-motivated individuals who enjoy phone-based customer interaction, flexible scheduling, and performance-based earnings. You will play a critical role in driving our sales pipeline while maintaining a positive customer experience.CompensationThis role offers an hourly base rate plus commission and performance incentives.Compensation Includes$15–$17 per hour base rateCommission and performance bonuses based on appointments set and lead qualityTotal earning potential of $25–$30 per hour or more, based on performanceWhat You’ll DoMake daily outbound calls to warm leads who have requested informationEngage customers in a professional, friendly, and consultative mannerEducate homeowners on Joyce products, services, and value propositionsQualify customer needs to ensure Joyce is the right fitSchedule high-quality in-home consultation appointments for the field sales teamConfirm and follow up on appointments to support show ratesHandle inbound calls and customer inquiries with confidence and accuracyAccurately document call activity and outcomes in internal systemsMeet or exceed daily and weekly activity and appointment-setting goalsYou’ll Be a Good Fit If You HavePrevious experience in customer service, retail, hospitality, or high-volume call environments (preferred, not required)Strong verbal communication and active listening skillsA confident, outgoing personality and comfort initiating conversationsGoal-oriented mindset with a desire to earn commissionReliable transportation to and from workFlexibility to work evenings and weekends based on business needsAbility to stay motivated in a fast-paced environmentBenefitsHealth, Dental, and Vision Insurance401(k) with a 25% uncapped company matchFlexible scheduling with control over your calendarEmployee discounts on home improvement servicesEmployee Referral Bonus ProgramWhy Joyce Over 70 years of proven success as a third-generation, family-owned and operated company Daily warm leads provided to kickstart your appointment goals High-quality, American-made products Strong marketing support and brand recognition A team-oriented environment focused on growth and long-term success