Site Operations Assistant Manager, Park

At VENU+, work feels like play - but with purpose.As the global leader in creating unforgettable guest experiences, we combine entertainment, gaming, souvenirs, mobility, and storage solutions to bring more excitement, engagement, and convenience to the world's top destinations. From ScooterPals Fur-Wheelers and claw machines to photo capture, arcade games, and smart lockers, our creative programs help venues operate more efficiently, elevate guest satisfaction, and increase revenue - all with ease. Guided by collaboration, innovation, and a passion for excellence, we empower our team members to grow, contribute, and make a meaningful impact.If you're seeking a career that's dynamic, rewarding, and full of opportunity, you'll find it at VENU+.At VENU+, we believe great work deserves meaningful rewards. Our benefits are designed to support your health, financial security, and overall well-being - so you can thrive both personally and professionally:Benefits Available to Qualifying Full-Time and Part-Time Employees:Flexible Time Off - Paid time off that grows with tenure, along with paid holidays.Health & Wellness Coverage - Comprehensive medical, dental, and vision plans.Retirement Planning - 401(k) plan with 50% company match on the first 6% contributed, including Roth optionsAnd more!!Grow your career with great benefits-and even better people!ResponsibilitiesThe Site Operations Assistant Manager is responsible for overseeing the staff, daily operational activities, and business objectives for their area of operation. The Site Operations Assistant Manager has overall ownership for their assigned area and will work directly with the Site Operations Manager to set expectations for their team, deliver results that exceed expectations, and grow the business.Manages service delivery and builds a scalable, efficient, and well-trained team responsible for servicing and maintaining arcade and mobility equipment (strollers, electric convenience vehicles, wheelchairs, and lockers) at our various customer sites in the regionProvides leadership and training to the service team on customer service, safety, and maintenance as well as policy and proceduresDevelops operational policies, procedures, and workflows that lead to efficient and effective operations of the teamMaintains compliance with all company and customers safety standards, monitors service team to ensure safe work practices are employed when servicing equipment and work areas are clean/orderlyCompletes and manages budgets and costs associated with servicing and maintaining equipment at customer sites including preparing cost of goods sold budget and monthly reports, working with financial models and tools, and developing cost benefit analysis.Prepares and forecasts labor plans for the year, monitors labor usage, and controls labor costsCollaborates with customers to address any service issues or concerns timely, focusing on delivering excellent service as well as achieving and exceeding our service commitmentsEnsures all customer deliverables are completed accurately and on timeOversees a cashiering function to ensure the accuracy and timeliness of collections, deposits, and reports to prevent cash variancesEnsures that staff maintain a professional appearance by adhering to uniform policyExhibits skillful use of all types of tools used in maintenance activitiesPromotes and increases the usage of lockers by customersPartners with Human Resources to execute efficient recruitment, onboarding, performance management, and to communicate employee related changes timely and accuratelyPerforms other duties as assignedAssociates degree required, Bachelor's degree is preferred2+ years of Leadership experienceExcellent communication, time management, planning and organizational skillsProficient in Microsoft OfficeAbility to work outdoors in a variety of weather conditionsAble to work a flexible schedule that includes weekends and/or holidaysMechanically skilled, inclined and orientedValid driver's license, clean driving record