Quality Assurance Specialist / Customer Care Coordinator

Job DescriptionCompany Name: McCarthy Services Overview:Pay Range: $25 - $28 / hourSchedule: Monday to Friday (8 AM - 5 PM) with potential for weekend time McCarthy Services, in partnership with American Residential Services, provides HVAC, plumbing, and electrical services. We serve customers in the state of Virginia with reliable, professional service. We focus on expert workmanship and customer satisfaction, supported by ARS's national strength.Why You'll Love Working Here:Insurance access after just 31 days of employmentMedical insurance options starting at $5/weekDental & vision insuranceHealth Savings Account (HSA) or Flexible Spending Account (FSA)401(k) with company matchPaid Time Off & Holiday PayCompany-paid life insuranceLearn more at www.myarsrewards.comResponsibilities: What You'll Do:Act as a key player in the customer satisfaction and quality assurance process by handling inbound concerns and proactively following up with customersInvestigate service quality issues including pricing, damages, and technician performanceDocument and track all customer complaints and QA trends in a timely and detailed mannerCoordinate resolutions by working closely with local service center teams and leadershipReview and respond to customer satisfaction surveys, especially negative feedbackDeliver quality insights and provide quarterly complaint analysis by branch and regionEnsure service consistency and continuous improvement in the customer experienceQualifications: What You Need:1–2 years of customer service or call center experienceComplaint resolution experience is REQUIRED4–8 years of experience in quality control, inside sales, or a similar customer-focused roleExceptional communication skills and attention to detailStrong computer and documentation skillsA proactive mindset, dependable attitude, and commitment to quality outcomesPre-employment drug screen and background check required.*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.