Implementation Specialist I / Client Onboarding

Overview In this role, you will be the first point of contact for small business clients, guiding them through onboarding and adoption of ADP payroll and HR solutions. You’ll build strong client relationships, ensuring smooth implementation and long-term success for their employees. Expect a mix of coaching, process analysis, and cross-team collaboration to tailor solutions to diverse needs. The opportunity combines measurable impact, comprehensive training, and a collaborative, inclusive culture with room to grow. Compensation / BenefitsBest-in-class benefits start on Day 1Focus on mental health and well-beingCommunity volunteering with company-paid time offInclusive culture and employee resource groups ResponsibilitiesOnboard clients and create strong onboarding experiences for product/service implementationsImplement ADP technologies by analyzing systems, interfaces, and processes and recommending improvementsCollaborate with sales and customer service teams to align priorities and address issuesManage multiple time-sensitive follow-ups and projects while maintaining clear client and internal communicationsAdhere to a structured daily schedule in a high-volume, metrics-driven call center environment Key requirementsNo prior experience required; training providedWillingness to work overtime during peak seasonsBilingual in English and Spanish is a plusrapport-buildingprofessional communication (oral and written)cross-functional collaborationknowledge of onboarding processesability to analyze systems and business processesexperience with client-focused software or HR/payroll platforms