Information Technology Support Specialist

DescriptionBarton Associates are in search of a customer-focused Information Technology Support Specialist to join our IT team based in York, PAServe as primary Tier 1 and Tier 2 help desk contact, providing hands-on and remote support for hardware, software, Windows 11 systems, and connectivity issues.Support and troubleshoot Microsoft 365 environment, including Outlook, Office apps, Teams (chat/voice/video), email security (SPF, DKIM, DMARC), and user licensing.Knowledge of Windows Server 2019+ environments and core services such as Active Directory, DNS, DHCP, and Group Policy.Utilize PowerShell scripting and automation tools to improve IT operations, manage deployments, and maintain accurate system inventory and documentation.Provide installation, licensing, and troubleshooting support for specialized engineering software (e.g., AutoCAD, Revit, Bluebeam, SKM, Trane Trace).Deliver strong customer-focused service in a fast-paced, multi-location environment, prioritizing issues effectively while maintaining detailed documentation.RequirementsAssociate’s or Bachelor’s degree in Information Technology or equivalent work experience2+ years of experience in a help desk or IT support roleStrong knowledge of:Windows 11 operating systemsMicrosoft Office 365 environment, including New Outlook and TeamsDell, Intel NUC, HP, Lenovo HardwareActive DirectoryDNS/DHCPGroup Policy Preferred QualificationsExperience supporting engineering or architecture software environmentsWindows Server 2019+Networking fundamentalsOmnissa Horizon VDIExperience with endpoint deployment and imaging solutions