Senior IT Technical Analyst

Job DescriptionTitle: Senior IT Technical AnalystLocation: Columbia, MD / Rockville MDDuration: 6 Months contract to hireStart Date: ASAPSummaryThe Senior IT Technical Specialist provides onsite technical support to employees of Client, as well as ongoing maintenance of IT equipment. This includes workstations, network infrastructure, IT communication systems, audio/visual technologies, and cloud-based systems. The role collaborates closely with the IT leadership team to deliver day-to-day support,implement IT initiatives, and ensure the reliable operation of the organization’s IT environment.Responsibilities Collaborate closely with IT Operations, IT Infrastructure, and Service Management teams to ensure IT services are delivered on time and meet quality standards. Diagnose and resolve hardware and software issues in accordance with corporate IT standards and ITIL best practices. Serve as the primary liaison with vendors to coordinate hardware repairs or replacements, manage software updates, and support help desk operations for both internal and remote users. Administer and manage user, group, and endpoint accounts. Provide onsite and remote support to scientific laboratories, assisting with the integration of analytical and measurement instrumentation with data management systems; recommend new equipment and software solutions as required for project and data needs. Deliver technical support for workstations, servers, storage systems, and network infrastructure. Partner with the IT Infrastructure team to monitor network performance and proactively identify and resolve potential issues. Maintain and update documentation and knowledge bases related to standard operating procedures and hardware configurations. Collaborate with executives and PhDlevel scientists on special project teams. Participate in an on-call rotation and provide after-hours technical support as needed.Professional Competencies Advanced experience managing users, licenses, and security policies. Demonstrated proficiency in mobile device management (MDM) and endpoint management using MS InTune. Proficiency in managing user accounts, groups, permissions, and security policies using Active Directory or EntraID. Advanced experience with Windows, macOS administration. Understanding of LAN/WAN, VPNs, and network troubleshooting. Familiarity with platforms like Microsoft Azure, AWS, or Google Cloud. Knowledge of cybersecurity best practices, threat detection, and incident response. Advanced ability troubleshooting hardware, software, and peripheral devices. Ability to write scripts (PowerShell, Python, Bash) to automate IT processes. Familiarity with ticketing systems like ServiceNow. Demonstrated proficiency with enterprise-level collaboration tools and productivity software. Ability to support AV systems and digital signage solutions. Ability to analyze, diagnose, and resolve complex technical issues while identifying underlying causes to prevent recurrence. Demonstrated ability and knowledge of computer systems including network infrastructure, servers, and workstation administration. Demonstrated ability to work independently in a complex technical environment. Demonstrated high level organizational and multi-tasking skills. Ability to work with executives, and PhD level scientists and participate on special project teams.RequirementsBachelor's degree in computer science or equivalent combination of education and experience. Minimum 5 years of experience in a similar role. Knowledge of PowerShell or scripting languages is a plus. Experience with ITIL frameworks or certifications (e.g., ITIL Foundation) is a plus. Certifications such as CompTIA Network+, Security+, or Microsoft certifications (MCSA, Azure Fundamentals, MS-102, MD-102) is also a plus.Anam Chaudhry847-201-6116achaudhry@pksi.com