Field Success Manager

Field Manager OpportunityJoin 4 Senses House Cleaning as our Field ManagerLead people. Elevate standards. Build a winning team.4 Senses House Cleaning is one of Madison's fastest-growing residential cleaning companies, known for delivering premium service, exceptional client experiences, and a positive team culture. We are looking for a highly organized, people-focused Field Manager to lead our cleaning teams in the field and help us scale to the next level.This is not just a "supervisor" role. We're looking for a leader who takes ownership, solves problems fast, develops people, and ensures every client experience reflects our brand standards.If you thrive in leadership, enjoy coaching teams, and want to grow with a company that values excellence, this could be the opportunity for you.Position OverviewAs the Field Manager, you will oversee daily field operations, support cleaning technicians, perform quality inspections, manage team accountability, and ensure clients consistently receive a 5-star experience. You'll serve as the bridge between ownership, office operations, and field staff.ResponsibilitiesLead, motivate, and support cleaning technicians in the fieldConduct team check-ins, coaching, and performance feedbackTrain new employees on systems, standards, and company expectationsPromote accountability, professionalism, and positivityPerform inspections to ensure cleaning quality meets company standardsResolve issues quickly and professionallyMaintain consistency across all client homesMonitor schedules and ensure teams stay on timeHandle field-related problem-solving throughout the dayCommunicate with office staff regarding team performance and client updatesEnsure supplies are maintained properlyDeliver exceptional customer serviceAddress client concerns professionally and efficientlyBuild long-term client trust and retentionWhat We're Looking ForRequired QualificationsLeadership or management experienceStrong communication and organizational skillsAbility to manage multiple priorities under pressureValid driver's license and reliable transportationProfessional appearance and positive attitudeAbility to lead by exampleAbility to analyze data and create review processesMust have excellent communication skills with a strong desire to help othersMust be analytical and creative to develop plans to recruit, motivate, and encourage employees while striving to improve processes and product qualityBilingual: English and SpanishEye for detailsPreferred QualificationsExperience in residential cleaning, hospitality, home services, or field operationsBilingual (English/Spanish)Experience training or coaching teamsCompensation & BenefitsCompetitive hourly pay or salary based on experiencePerformance bonusesPaid trainingGrowth opportunities within a rapidly expanding companySupportive and team-oriented cultureMonday-FridayDirect deposit every FridayDental and Vision insuranceHealth Insurance401 (k) with company matchPaid Birthday Off (PTO)Paid holidaysAnnual company parties & fun contestsReferral bonusesMonthly Performance bonusesWhy Join 4 Senses?At 4 Senses, we believe great people build great companies. We invest in our team, promote from within, and create opportunities for leaders to grow with us long term.We are building the most trusted residential cleaning brand in Madison — and we want leaders who are excited to help build it.To ApplySend your resume and a short introduction explaining why you'd be a great fit for the Field Manager role.