Patient Access Representative

• Knowledge of patient registration workflows in the electronic medical records (EMR); Epic experience preferred.• Skilled in preparing future patient visits by reviewing demographics and required administrative documents, including consents and privacy/HIPAA forms.• Skilled in verifying insurance eligibility through payer websites, phone outreach, and medical group portals.• Knowledge of medical group and IPA authorization submission processes.• Demonstrated ability to track and follow up on outstanding items in a timely manner.• Skilled in scheduling patients across multiple physicians and specialties in a high-volume clinical environment.• Skilled in reviewing patient copay obligations and collecting payments at the time of service.• Manage incoming and outgoing faxes and route documents to the appropriate clinical staff.• Skilled in reviewing physician orders in the EMR and coordinating patient scheduling across departments.• Verify patient demographics and update information in the EMR at each visit.• Experience documenting incoming and outgoing phone calls accurately in the EMR.• Provide professional, patient-centered customer service in person and by phone.• Greet visitors professionally and direct them to the appropriate destination.• Strong verbal and written communication skills.• Strong interpersonal skills and ability to work effectively with patients, providers, and staff.• Ability to prioritize tasks, manage responsibilities, and work effectively with appropriate supervision.• Knowledge of telehealth workflows and patient portal enrollment processes.• Skilled in responding to in-basket messages in the EMR promptly and accurately.• Knowledge of managed care insurance plans and related front-office processes.Role Description This is a contract, on-site Patient Access Representative role based in Detroit, MI. The Patient Access Representative will greet and register patients, collect and verify demographic and insurance information, and ensure accurate data entry into registration systems. Responsibilities include verifying insurance coverage and benefits, obtaining necessary authorizations or referrals, and explaining financial responsibilities and available payment options to patients in a clear and respectful manner. The role will also involve scheduling and confirming patient appointments, updating records, and coordinating with clinical, billing, and administrative teams to support smooth patient flow. The Patient Access Representative will handle telephone and in-person inquiries, maintain confidentiality of patient information, and follow organizational policies, safety standards, and compliance requirements.QualificationsStrong patient-facing skills, including clear and professional communication and the ability to provide excellent customer service in a fast-paced environment.Experience with patient registration and front desk workflows, including accurate data entry and management of demographic and visit information.Knowledge of insurance verification processes, benefits coordination, and prior authorization requirements in a healthcare setting.Familiarity with medical terminology sufficient to understand orders, insurance requirements, and documentation.Proficient typing and basic computer skills, including use of electronic health records (EHR), scheduling systems, and common office software.Strong attention to detail, organizational skills, and ability to manage multiple tasks while maintaining accuracy and confidentiality.High school diploma or equivalent required; additional coursework or certification in healthcare administration, medical office, or related field is preferred.Previous experience in hospital registration, clinic intake, or a similar patient access or healthcare customer service role is highly desirable.