Remote Travel Scheduler

Job Title:Remote Travel SchedulerCompany:Escape Ensemble ConsultingLocation:RemoteAbout Us:Escape Ensemble Consulting is a leading travel agency specializing in creating tailor-made travel experiences for our clients. With a focus on exceptional service and attention to detail, we strive to make every journey memorable and stress-free. Our team is dedicated to providing personalized assistance and expert guidance to ensure our clients' travel dreams become a reality.Job Description:Escape Ensemble Consulting is seeking a motivated and detail-oriented individual to join our team as a Remote Travel Scheduler. In this role, you will be responsible for handling reservations, bookings, and inquiries from clients, ensuring accuracy and efficiency in all aspects of the reservation process.Responsibilities:Reservation Management:Process travel reservations, including flights, accommodations, transportation, tours, and other travel-related services, according to client preferences and specificationsBooking Coordination:Coordinate bookings with airlines, hotels, car rental agencies, and other travel suppliers to secure the best available options for clients while adhering to their travel preferences and budgetClient Communication:Communicate with clients via phone, email, and live chat to assist with booking inquiries, provide travel recommendations, and address any concerns or issues promptly and professionallyReservation Modifications:Handle changes or modifications to existing reservations, including flight changes, hotel room upgrades, itinerary adjustments, and cancellations, ensuring accuracy and timely communication with clients and suppliersPayment Processing:Process payments for reservations, collect deposits, and manage invoicing and billing in accordance with company policies and proceduresDocumentation and Record-Keeping:Maintain accurate records of client reservations, bookings, payments, and correspondence in our reservation system or CRM platformTravel Assistance:Provide clients with essential travel information, including visa requirements, travel restrictions, health and safety guidelines, and destination-specific advice to ensure a smooth and enjoyable travel experienceCustomer Service:Provide exceptional customer service by promptly addressing client inquiries, resolving issues or concerns, and ensuring client satisfaction throughout the reservation processBenefits:Flexible remote work arrangementCompetitive pay with opportunities for performance-based bonusesComprehensive training and professional development opportunitiesTravel perks and discounts on personal travel bookingsSupportive and collaborative team environmentQualifications:Previous experience in reservations, customer service, or a related field, preferably within the travel industryExcellent communication and interpersonal skills, with the ability to interact with clients and suppliers professionally and courteouslyStrong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectivelyProficiency in using reservation systems, booking platforms, and Microsoft Office SuiteSelf-motivated and able to work independently in a remote environmentKnowledge of travel industry trends, destinations, and travel-related products and servicesAbility to adapt to changing priorities and work effectively under pressureIf you are passionate about travel and possess excellent communication and organizational skills, we invite you to join our team at Escape Ensemble Consulting as a Remote Travel Scheduler. Apply now to embark on a rewarding career in the travel industry!Powered by JazzHRpc6OSsX6qa