MEDICAL RECEPTIONIST

Easter Seals Serving DC|MD|VA offers a unique opportunity for a highly motivated and skilled leader professional to join a multi-disciplinary team of highly skilled professionals at The Steven A. Cohen Military Family Clinic at Easterseals. The successful candidate will be motivated to deliver services to the highest standards of efficacy and quality, have excellent communication and customer service skills and be results-oriented. Position Summary The Receptionist will be a key member of The Steven A. Cohen Military Family Clinic. He/she will report to the Office Manager and will provide exceptional customer service to external and internal customers. As such, we seek a professional, customer-oriented individual who will excel at roles and responsibilities including but not limited to: Ensuring that multi-line telephone system is monitored and answered in a prompt and professional manner. This includes the following: Routing incoming calls to the appropriate party Ensuring messages are complete, accurate and transmitted to the appropriate person Screening calls as needed Completing initial collection of contact and demographic information for prospective clients Welcoming and greeting visitors in a friendly and professional manner. Determining the nature of the visit, who they need to speak with and promptly notifying the appropriate staff of the visitor’s arrival Knowledge of the clinic’s staff and what calls are referred to which staff member for efficient handling Knowledge of the purpose and general operation of programs offered by the clinic and the ability to intelligently communicate this information to customers and visitors Responsible for scheduling client appointments Maintain a neat and professional appearance in wait area, children’s play room and front desk. (No meals should be eaten at the Reception Desk) Receive and sign for deliveries and notify recipient Perform administrative duties and/or other duties assigned in an accurate and timely manner Maintain clinic security by locking and unlocking doors and monitoring security cameras Critical Competencies for Success Exceptional Communicator: Ability to communicate clearly and effectively via oral and written means. Ability to present oneself in a friendly and positive demeanor Composure: Ability to remain calm and maintain self-control in the midst of difficult circumstances and emergencies. Ability to respond in a professional manner in all situations Team Player: Ability to work as part of a diverse team to enable the clinic to achieve positive results Organization: Ability to plan ahead and to keep various on-ongoing projects organized and files maintained accurately. Excellent concentration skills and memory required. Requires good time management practices and the ability to meet multiple deadlines Decision Making: Ability to set work priorities and to evaluate and create solutions to work related problems. Ability to think analytically and evaluate the impact of decisions Multitasker: Ability to juggle multiple tasks to meet the needs of our customers and the clinic team simultaneously Technical: Knowledge of administrative functions and support. Proficient knowledge of Word, Excel, Publisher, Access, and PowerPoint. Proof-reading skills and 60 WPM typing with 98% accuracy Qualifications Education: High school diploma or equivalent and 1-3 years related experience in a medical office environment. Knowledge about the appropriate and effective use of protected health information, the Health Insurance Portability and Accountability Act of 1996 and the Health Information Technology for Economic and Clinical Health Act. Excellent customer service Must be able to work independently or as part of a team, anticipate problems and generate solutions and demonstrate flexibility and sensitivity when engaging with staff and clients Excellent written and oral communication skills; ability to digest and distill complex subjects into clear messages Highly organized and able to multi-task in a busy office environment Please visit our YouTube channel and view the great work we do. Easterseals policy is to provide equal employment opportunity to all qualified applicants and employees regardless of their race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, genetic information, veteran status, status as a special disabled veteran, or any other protected criteria as established by federal, state, or local laws. This policy applies to recruitment and hiring, training, promotion, compensation, benefits, transfer, layoff, termination and all other terms and conditions of employment. Employment decisions at Easterseals are based solely upon relevant criteria, including an individual’s capabilities, qualifications, training, experience and suitability.