Advocate Manager

Job Description Summary: The Advocate Manager is responsible for the supervision, development and support of the Advocate Team for SCCC. The team consists of 8-10 Advocates, which includes two Advocate Supervisors (each supervise 2-3 advocates), who meet 1:1 with community members through our advocacy and food bank programs. This position directly supervises four Advocate team positions – Advocate Supervisors, Housing and Stabilization Program Coordinator, and the Pathways to Economic Stability Coordinator. This role oversees the disbursement of $1M+ budget of direct financial assistance through the management of front-line advocates. This person provides strategic input for implementing and improving the Advocacy program at SCCC. Responsible for the overall quality of family service plan implementation. Ensure commitment to the Family Resource Center Association (FRCA) Family Pathways Framework. Work closely with members of Leadership in attaining the organization’s mission and goals. This position will provide key representation at community meetings and with community partners. Essential Functions: (An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform) 1. Develop and coach Advocates in their roles, responsibilities and skills to ensure collaboration across program areas, and to ensure that high quality support services are provided. 2. Ensure that Advocates are utilizing Strengths Based approaches with families. 3. Ensure that Advocates are utilizing all community resources and referrals in their family service planning. 4. Monitoring of monthly direct financial assistance budgets 5. Responsible for making fiscally responsible decisions around direct financial assistanceawards to participants. 6. Complete thorough documentation of all work done with participants in Boulder County Community Connect (CC) participant database system. 7. Responsible for ensuring all relevant data metrics for Advocacy program are entered into CC participant database, includes pulling quarterly data audits and supporting Advocates to enter data accurately and in a timely manner. 8. Manage SCCC’s Housing and Stabilization Program (HSP) contract with Boulder County, including participating in the Community Housing Resource Panel as needed and monitoring the HSP budget. 9. Manage, with the support of Chief Operating Officer, other grant contracts specific to Advocacy Program. 10. Collaborate and communicate frequently with Nutrition & Healthy Living Manager and Advocate team on food bank check in process to ensure high quality support to participants and food bank operations. Provide food bank check in backup as needed. 11. Attend interagency and community meetings on a regular basis and as needed. 12. Work closely with Chief Operating Officer and Family Resource Center Association (FRCA) to implement and adhere to Family Resource Center Model of service delivery. 13. Work closely with Community & Family Education, Nutrition and Healthy Living programs and other departments to create a cohesive team. 14. Assist staff and volunteers in navigating challenging situations as requested. 15. Respond to participant complaints in a respectful, strength-based and professional way. 16. Participate in clinical supervision monthly. 17. Meet with families as needed to coordinate service plans and provide support in achieving participant identified goals 18. Conduct home/community visits as needed per family situation. 19. Maintain positive working relationships and regular communications with key community partners, including but not limited to Boulder County Housing & Human Services. 20. Organize and facilitate quarterly East Boulder County Community Resource Alliance Meetings. 21. Cco-facilitate or support a staff member to co-facilitate Family Development Credential class (16 weeks) for county-wide human service professionals on an annual basis. 22. Identify and participate in trainings and activities designed to enhance skills and abilities required for professional development of Advocate staff, including mandatory reporting, motivational interviewing, protective factors, etc. 23. Adheres to and upholds safety workplace practices; demonstrates responsible use of SCCC Information Technology equipment and adheres to SCCC IT protocols. 24. Demonstrates leadership in promoting Justice, Equity, Diversity & Inclusion and supports its organizational goals and initiatives. 25. Attends at least 80% of All Staff and In Service meetings. Other Functions: May oversee other SCCC program(s). Minimum Job Requirements/Competencies: JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. May perform other duties as assigned. Regular attendance is essential function. The requirements listed must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor’s degree in the field of Social Work, Child or Human Development, Psychology or other related human services field required or equivalent experience (minimum of 5 years job related experience) 2. 2 plus years supervisory experience. 3. Ability to plan, organize, prioritize and multi-task. 4. Flexible, proactive, adaptable and able to work in a fast-paced, changing environment. 5. Strong computer skills with a willingness to learn new programs and databases. 6. Must be able to work with a diverse workgroup and serve families with diverse economic, social, racial, linguistic and cultural backgrounds including but not limited to: unhoused, undocumented, refugees etc. 7. Understanding of Equity, Inclusion, and Diversity initiatives and strong passion to build understanding around how to create a more equitable organization and community for all stakeholders. 8. Demonstrate commitment to valuing diversity and contributing to an inclusive working and Learning Environment. 9. Be open minded to change and learning 10. Strong interpersonal skills with the ability to build relationship with individuals who may not share the same value system or behavior norms. 11. Maintain a professional and confidential work environment. 12. Ability to be extremely collaborative with partner and referring agencies and their staff. 13. Complete the 90-hour Family Development Credential within one year of hire, if needed. 14. Knowledgeable about local community resources. 15. Ability to lead, inspire and empower a team, using and modeling a strength-based approach. 16. Demonstrate values of SCCC – Inclusive, strength-based principles, honesty, respect and accountability. 17. Demonstrate organizational and non-profit knowledge and savvy in navigating effectively. Desired Qualifications: Master's degree in human services related field. Experience practicing in strengths-based client- centered modality. Training and/or experience in Motivational Interviewing, trauma-informed service provision, and de-escalation. Familiarity with Substance Use and Mental Health/Illness issues. Bilingual English/Spanish. Strong preference will be given to individuals who have both direct service case management background in addition to management and/or supervisory experience. PHYSICAL DEMANDS: Frequent sitting, Occasional moving, may need to remain in a stationary position in the Food Bank. May have to moves equipment weighing up to 50 pounds in the Food Bank. WORK ENVIRONMENT: Office environment. Moderate Noise. Occasional remote/hybrid work. Benefits: Benefit eligibility is based on job type/status: Dental and Vision Benefits Health Insurance Employee Assistance Program Flexible Spending Account Life Insurance Paid Time Off 11 Paid Holidays plus additional Floating Holidays Retirement Plan Professional development assistance For a complete list of our benefits please visit our website www.sistercarmen.org under employment. Position will remain open until filled To apply please send a resume and cover letter to marial@sistercarmen.org. Job Type: Full-time Pay: $70,000.00 - $85,000.00 per year Benefits: Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Loan forgiveness Paid time off Professional development assistance Retirement plan Vision insurance Schedule: Monday to Friday Education: Bachelor's (Preferred) Work Location: In person