Customer Solutions Associate - Bilingual Spanish

As a Customer Solutions Associate, you’ll play a vital role in helping customers navigate financial challenges while protecting the integrity of our accounts. Your work directly supports positive customer outcomes and long‑term relationships.Work Schedule & FlexibilityThis role operates on a structured six‑week rotating schedule designed to ensure strong business coverage while providing predictability for our team.You’ll rotate through a mix of early, mid, and late shifts, with schedules shared during onboarding so you can plan with confidence.Availability requirements include:Monday–Friday availability, with some shifts ending as late as 10:00 PMRotational Saturdays from 8:00 AM – 5:00 PMDuring a typical rotation, you can expect:Up to two weekday evening shifts ending at 10:00 PMUp to two weekday shifts ending at 7:00 PMDay shifts from 8:00 AM – 5:00 PM on weekdays and select SaturdaysYou will:Partner with customers to create realistic, affordable payment plansSecure payment arrangements via debit card or ACHModify payment plans based on customer needsAddress and document account disputes appropriatelyListen for and document financial hardship indicatorsMaintain accurate customer records (phone, address, email, etc.)Request and send required communications related to account status, payments, and settlementsDocument customer financial status and collection efforts using automated systemsReview and manage account‑related documentation (electronic and paper)Establish payment schedules, grant extensions, or arrange temporary payment suspensions when appropriateSettle accounts within authorized limits or escalate for approval as neededEnsure full compliance with all federal, state, and company regulationsComplete all required compliance and professional trainingPeer Coaching & Team DevelopmentWe believe strong teams build each other up. In this role, you’ll also contribute to the success of your peers by:Providing peer sign‑offs and acknowledgements for payment plans when neededSupporting new hires through peer mentoring, onboarding assistance, and best‑practice sharingWhat You BringExperience & QualificationsHigh School Diploma or equivalent1+ year of recent, consecutive work experience preferredFluency in both English and Spanish (required)Familiarity with FDCPA, FCRA, and other collections‑related regulations preferredStrong verbal communication and customer service skillsAbility to successfully complete all required company trainingWhy Join Us?Make a meaningful impact by helping customers find workable financial solutionsGain valuable experience in a regulated, professional environmentBe part of a collaborative, supportive team that values development and mentorshipWork within a structured schedule that offers predictability and transparency