Claims Associate

We are Farmers!We are… more than just your favorite commercials.  At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.Farmers is an award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn’t just our business – it’s our culture!  To learn more about our high-performance culture and open opportunities, check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.Workplace: Hybrid ( )Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.Job SummaryAdvises insureds/claimants of claims process; handles minor, non- questionable liability claims as assigned by the supervisor; may authorize rental cars and do closing work on total losses; may handle minor coverage issues and resolve minor complaints which arise during claims handling process. Assists Claims Representative in obtaining loss and claims value documentation. May handle subrogation and PIP/Med pay claims as well as prepare automated claims evaluations (Xactimate, Pathfinder, etc.). May also perform a variety of clerical duties as assigned by the immediate supervisor or manager which could include handling mail, phone calls, filing, claims coding, processing and statistical responsibilities.Essential Job FunctionsMakes initial contact with insureds and claimants to verify claims information and advise them of the claims process. May arrange drive-in and field appointments. Obtains signed medical and investigation authorizations. Obtains police and fire reports. Handles minor, undisputed claims on instruction from supervisor. Authorizes rental cars on instruction from claims representative or when liability and coverage are not questioned. Within payment authority, may authorize supplements. Controls diary of all new liability claims for submission to supervisor. Obtains medical reports from attending physicians or attorneys if claimant is represented; makes appointments for independent medical examinations; and compares treatment rendered with injuries described on loss report. Contacts medical service facilities regarding bills to determine if they are reasonable and related to the loss. Obtains loss reports from agents, insureds, and claimants and enters into FACTS. Makes assignments under the direction of the CSC/BCO management. Responds to telephone and written inquiries regarding status of claims assigned. Keys information into F.A.C.T.S. system. Opens and prepares files. May handle PIP/Med Pay claims and/or subrogation files. Inputs and/or computes estimates and inventories on instruction from claims r epresentatives; prepares Insured Payment Authorizations. May also perform a variety of clerical duties as assigned by the immediate supervisor or manager which could include handling mail, phone calls, filing, claims coding, processing and statistical responsibi lities. Performs other duties as assigned.Physical ActionsBending, Pulling, Sorting, Carrying up to 20 lbs. , Pushing, Speaking (English) , Climbing ,Reaching , Standing, Key entering, Reading (English), Walking , Kneeling , Seeing ,Writing (English)Physical EnvironmentRequired job duties are normally performed in a climate- controlled office environment.Education RequirementsHigh School diploma or equivalent required.Experience RequirementsFive years of prior claims or related industry experience.Special Skill RequirementCommunication Skills , Personal Computer Literate BondableAdditional Qualification Work closely with the Michigan Automobile Insurance Placement Facility (MAIPF), develop and understanding of their audit process to effectively communicate between claim handlers and the MAIPF throughout the audit. Proficient in Microsoft Word and Microsoft Excel. Learning and understanding of the MAIPF claims system. Assembling of MAIPF audit documents from Guidewire ClaimCenter and placing these documents properly in the MAIPF claim system. Gather and answer MAIPF audit exceptions to optimize dollar recovery from MAIPF. Effectively communicate MAIPF audit status and updates to Leadership. Must be extremely organized.BenefitsFarmers offers a competitive salary commensurate with experience, qualifications and location.o CA Only: $16.69 - $25.60CO Only: $15.50 - $24.33 o HI Only: $15.50 - $24.33IL/MN Only: $15.50 - $24.33o MD Only: $15.50 - $24.33NY/DC/Jersey City Only: $16.69 - $25.60Albany County: $16.69 - $22.95 o WA Only: $16.28 - $27.64 Bonus Opportunity (based on Company and Individual Performance)401(k)MedicalDentalVisionHealth Savings and Flexible Spending AccountsLife InsurancePaid Time OffPaid Parental LeaveTuition AssistanceFor more information, review “What we offer” on https://www.farmers.com/careers/corporate/#offerJob Location(s): US - MI, US - TX, US - CA, US - KS, US - KS - Olathe-118th Tc, US - MI - Grand Rapids, US - AZ, US - CO, US - OK, US - MN, US - NY, US - TX - Dallas-DallasPy, US - AZ - Phoenix-2400, US - MO - StLouis-Olive, US - OK - OklaCty-Memrl, US - CA - Westlake Village, US - CO - Englewood, US - NY - Troy, US - RI - Warwick, US - OH - Dayton, US - CA - Westlake-31111, US - RI - Warwick-700Anticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and TikTok.