Customer Care Representative - Virtual

About the job Customer Care Representative - Virtual About the OpportunityWe work alongside unions, credit unions, and member-based organizations across Canada to deliver long-term benefits that help protect families. Our mission is centered on supporting working households and making sure families have the coverage they can rely on. As we continue to grow, we're looking to bring on motivated, people-focused individuals who want to build a meaningful career with us.Your RoleYou'll serve as a key contact for families, helping them navigate their benefit options with professionalism and care. This is a client-focused role where building trust and delivering a strong experience is essential.Key ResponsibilitiesClearly present benefit options through virtual meetingsComplete and manage documentation with accuracy and complianceBuild and maintain lasting client relationships through follow-upCollaborate with your team to enhance service and efficiencyWhat We're Looking ForLegally authorized to work in Canada or USHigh school diploma or equivalent (post-secondary education is an asset)Previous experience in customer service, admin, or client-facing roles is an advantageCore StrengthsStrong communication skills, both written and verbalOrganized with solid attention to detailComfortable adapting in a fast-paced settingProblem-solving mindsetTeam-oriented with a positive attitudeWhat You'll GetFull benefits package including dental, prescription, and travel coverage100% remote role with flexible schedulingOngoing training and clear advancement pathwaysPerformance-based incentives and bonus opportunitiesA supportive, inclusive team environmentApply Today