Operations Manager

Operations Manager Reports to: General ManagerAbout the RoleWe're hiring an experienced Operations Manager to lead end-to-end execution of projects—from materials arriving in the warehouse through to final installation.This role is critical in ensuring projects are delivered efficiently, safely, and to a high standard, while meeting customer expectations every step of the way.You'll oversee both installation crews and warehouse operations, making sure jobs are properly prepared, scheduled, and executed without delays or last-minute issues.Success in this role comes from building strong systems, driving accountability, and continuously improving processes. When challenges arise, you'll focus on identifying root causes, strengthening operations, and developing your team.This is a high-ownership leadership position suited to someone who thrives in structured, fast-paced environments and takes pride in delivering operational excellence.Key ResponsibilitiesLead and manage installation teams (including subcontractors where applicable)Oversee warehouse operations and team performanceEnsure job readiness (materials, permits, scheduling, coordination)Maintain high standards of installation quality and safetyManage timelines and ensure projects are delivered on scheduleAct as a key point of contact for customers during the installation phaseDrive operational improvements to reduce delays and increase efficiencyKey Metrics (KPIs)Project delivery volume and completion ratesInstallation quality and rework levelsCustomer satisfaction during delivery phaseWarehouse accuracy and readinessTeam performance, accountability, and retentionOverall operational efficiency and coordinationRequirementsExperience:Proven leadership experience in construction, trades, home services, or similar industriesExperience managing field teams and/or warehouse operationsStrong understanding of scheduling, logistics, and project coordinationComfortable working across both office and on-site environmentsExperience with operational systems (e.g., EOS) is a plusWhat We ValueHonesty & Transparency – Clear, proactive communicationResilience & Positivity – A solutions-focused mindsetStrong Listening Skills – Understanding team and customer needsAdaptability – Openness to change and continuous improvementAccountability – Taking ownership and leading with integrityProactive Execution – Following through without needing reminders