Rental Shop Lead - Giants Ridge

Compensation Amount17.00 USD HourlyJob SummaryUnder the supervision of the Rental Shop Manager, the Rental Shop Lead assists in the daily operations of the rental shop, ensuring a high standard of guest service, cleanliness, equipment presentation, and quality control. This position provides support in all aspects of rental services, along with assisting climbing wall operations and serves as a backup for Lift Operations as needed.Job DescriptionESSENTIAL FUNCTIONSProvides guidance and support to Rental Shop Attendants, assists in training on proper equipment handling, software use, and guest service techniques. Reports performance concerns or training needs to the Rental Shop Manager.Assists guests with mountain sports equipment rentals, including fitting and adjusting equipment, filling out rental forms, and answering questions. Monitors daily rental operations, problem-solves as needed, and ensures a smooth guest experience, including handling guest concerns and resolving minor disputes.Maintains cleanliness, organization, and proper presentation of rental mountain sports equipment and facilities. Demonstrates basic mechanical skills to inspect, adjust, and perform minor repairs on mountain sports equipment to ensure proper function and guest safety.Prevents internal and external theft by maintaining awareness and enforcing shop policies. Attends and participates in meetings as required. Performs opening and closing procedures in the absence of the Rental Shop Manager. Supports pre- and post-season setup and teardown of the rental shop under the Rental Shop Manager's direction. Assists with tracking rental mountain sports equipment and inventory, ensure proper check-in and check-out processes.Completes data input, transaction processing, and daily paperwork organization using point-of-sale and rental management software. Assists in base area snow removal as needed.Assists with climbing wall operations under the direction of the Mountain Sports Shop Manager, ensuring safety protocols are followed.Acts as a backup for Lift Operations as assigned, support lift operations staff as needed and ensuring adherence to safety protocols. Performs other related duties as directed or required. Skills And Knowedge Requirements IncludeHigh School Diploma/GED preferred.Previous customer service experience preferred.Knowledge of mountain sport equipment required. Ability to pass Rossignol training and certification program.Proficiency in point-of-sale and rental management software.Strong organizational skills with the ability to coordinate multiple priorities.Excellent problem solving and communication skills. Basic mathematical skills.Ability to read, write, and communicate effectively in English. Speech recognition and clarity, including the ability to understand the speech of customers and co-workers and the ability to speak clearly so that you can be understood by customers and co-workers in English.Strong verbal communication skills, including the ability to interact clearly with guests and coworkers in a fast-paced environment. Physical And Mental RequirementsAbility to move frequently within the facility, including bending, lifting, and reaching.Ability to lift, carry, and push up to twenty-five (25) pounds regularly, thirty (30) to thirty-five (35) pounds frequently, and up to fifty (50) pounds occasionally.Ability to stand or sit for extended periods.Ability to work days, evenings, weekends and holidays as business needs dictate.Physical presence at the job site is essential to perform job duties.EQUIPMENT USEDMountain sports equipmentComputer and point-of-sale systemsVarious basic tools (e.g., screwdrivers, files, waxing irons)Climbing wall equipmentAre you knowledgeable about mountain sports equipment and passionate about delivering great guest experiences? Join our team as a Rental Shop Lead at Giants Ridge, managed by Guest Services! This role supports the daily operations of the rental shop, assists guest with equipment rentals, and provides guidance to Rental Shop Attendants. Additional responsibilities include minor equipment adjustments, climbing wall assistance, and serving as a backup for Lift Operations as needed. What We're Looking For Customer service experience preferred. Knowledge of mountain sports equipment required. Ability to pass Rossignol training and certification program. Strong organizational skills and attention to detail. Proficiency in point-of-sale and rental management software. Ability to problem-solve, multitask, and communicate effectively in a team environment. Comfortable working in a resort setting with varying responsibilities. Availability to work days, evenings, weekends, and holidays as needed. Why Work at Giants Ridge? Comprehensive Health Coverage - Stay covered with medical, dental, vision, life and disability insurance, plus access to an Employee Assistance Program (EAP) for additional support. We also offer HSAs, FSAs and more to help you manage healthcare costs. Retirement Savings - Play for your future with our 401(k) retirement plan, featuring a company match to help you build financial security. Paid Time Off - Take time to rest, relax and recharge with generous PTO. Mountain Perks - Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long! Exclusive Golf Privileges - Hit the greens with complimentary golfing at our two championship golf courses. Exclusive Discounts - Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge. Work with Friends - Join a fun, supportive team where every day feels like an adventure. Flexible Scheduling - We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge. And More! - Additional perks and surprises that make Giants Ridge a great place to work!Giants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesota's Superior National Forest, Giants Ridge is a four-season family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer is filled with world-class golf, plus mountain biking, water recreation and more. Winter brings incredible skiing, snowboarding, fat tire biking and endless miles of snowmobile trails to explore, plus dining, shopping and much more. Spring and fall seasons are the perfect transitions to the next season of outdoor adventure. Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.