Bicycle Service Writer - Great Barrington

SummaryWant to come work for a growing bicycle retailer right here in the heart of The Berkshires? Think you've got what it takes to succeed in a fast paced work environment? Come and check out our award winning company culture and core values, focusing on strong growth opportunities by putting the right people in the right places from within our business.Berkshire Bike and Board is a growing family of local bike shops, all with a singular purpose-to get more butts on bikes. Our company culture is built around the bike - we are dedicated domestiques to our customers, we continually try to empower staff to take action, and of course we are 'off the front' in everything we do! Our environment is a place that values fresh ideas and creative thinking in addition to being fast-paced and demanding. Each of our two stores dominates its local market and we can now call ourselves one of the leading pedal assist dealers in New England. We're proud to have built what we believe is truly one of the best bike shops in New England and truly a great place to come to work!Our staff members will tell you that Berkshire Bike and Board is a great place to work. We offer competitive compensation for our industry. Pay is based on experience and talent. We not only give great discounts and continuing education to our staff, but full time staff also receive additional benefits including paid vacation time!Working for Berkshire Bike and Board isn't just a job at a bike shop--it is a career in the bicycle industry. Our employee development path allows for upward mobility from sales, tech, and management in our local shops to opportunities at our soon to be built brand headquarters. All employees will spend the first few weeks learning our culture, products, and processes-with group rides afterward. Other company-sponsored training includes brand-specific and fitting seminars as well as training to help match bikes perfectly with riders and consistent training on new products and practices for our mechanics.If you are open to new ideas and excited about participating in an environment where delivering an outstanding customer experience is our guiding principle, check us out. And if you're passionate about bicycles, you'll fit right in!DutiesThe job of the service writer is to manage the service department workflow at the shop level.Running an organized and profitable service department is paramount to the success ofBerkshire Bike and Board and this responsibility lies in the hands of the service writer. Properlydiagnosing work that needs to be done on a customer's bike and communicating that clearly isthe key to success of any great service writer.Bring bikes in & interface with customersProperly and efficiently service writeBuild bikes into schedule and send accurate and prompt quotes to customersBe able to properly source parts and get them on order according to our systems andprocessesBe able to properly process warranties according to our systems, and also be able toconfidently and clearly communicate to a customer when in fact something is not awarranty issue and is instead a wear and tear problemDelegate work orders to ensure that the right mechanic is working on the right bikes atthe right timeA commitment to maintaining a clean and well organized service department accordingto company standardsCommunicate with store manager to balance the needs of the service department andthe sales departmentThe ability to track KPI's within the service department according to the ServiceManager's protocolsRequirementsTwo + years of bike mechanic experienceTechnical knowledge of past and current styles of bicycles, bicycle components, andaccessories.Excellent reliability. Proven experience showing up to work day to day on time is a must.Good communication skills. Service writing is an integral part of our process and youwill be in the middle of many moving parts. Communicating progress and timelines aswell as following directions will be critical to your success.Ability to concentrate on your task all day. This job requires 8 hours of solid attention, onyour feet, day in and day out.The ability to lift 50 pounds head high.Enthusiasm for bicycles is certainly preferred.Alignment with our core valuesContinuing Education RequirementsSBCUS-Tech CertificationSram Technical UniversityQBP U of Q yearly summitOther industry training documents when providedNice To HavesProficiency in Lightspeed or other experience with similar point of sale systemsProficiency in Google workspaceCustomer service and sales experienceBenefitsPaid vacation for full timersProfit share bonus programEmployee Demo BikeEmployee bike purchase programIndustry DiscountsCareer Development ProgramFun AtmosphereIn store products at cost + 10%Quarterly Company PartiesGroup RidesAbout UsOur vision at Berkshire Bike and Board is to TRANSFORM lives by inspiring a cycling lifestyle.