Salesforce Developer

Job Description: Design, develop, and implement custom Salesforce solutions, including Apex classes, triggers, Visualforce pages, and Lightning components, to meet specific business requirements and enhance overall system functionality.Collaborate with cross-functional teams, including business analysts and project managers, to gather, analyze, and translate user needs into technical specifications and solutions, ensuring alignment with business objectives.Perform regular system maintenance, including applying updates, patches, and upgrades, troubleshooting and resolving issues, and optimizing performance to ensure seamless operation and user experience.Design and support Service Cloud Voice implementations, including call flows, IVR configurations, real-time call transcription, and integration with telephony providers (e.g., Amazon Connect), ensuring a seamless omni-channel customer experience.Configure and optimise voice-enabled workflows within Salesforce to enhance agent productivity, call handling efficiency, and customer interaction tracking.Requirements: Proficiency in Apex, Visualforce, and Lightning Web Components with at least 3 years of hands-on Salesforce development experience.Strong understanding of Salesforce platform architecture, including data model, security, and integration patterns.Hands-on experience in building REST and SOAP-based APIs and integrating third-party systems with Salesforce.Experience with Service Cloud Voice, including implementation, configuration, and integration with telephony platforms (e.g., Amazon Connect or similar).Solid debugging and problem-solving skills.Experience with Salesforce configuration, including custom objects, workflows, validation rules, and Process Builder / Flow.Demonstrated ability to work collaboratively with cross-functional teams and effectively communicate technical concepts to non-technical stakeholders.Salesforce Developer Certification desired (Service Cloud or Service Cloud Voice accreditation highly regarded).Benefits: Competitive salaryOpportunity to shape the HR function of a rapidly growing BPO.Work closely with a team of industry leaders who have successfully scaled BPOs in the past.Career growth and development opportunities.