Salesforce Quality Assurance Engineer [QA] Lead

We areAt Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.Our Challenge:You will be embedded in a Salesforce engineering team at a major North American financial services client, working across multiple production Salesforce orgs in a regulated environment. The Salesforce platform spans Sales Cloud, Service Cloud and Financial Services Cloud, with active REST API integrations and a multi-org development pipeline. Additional Information* The base salary for this position will vary based on geography and other factors.In accordance with law, the base salary for this role if filled within Piscataway, NJ is $95K-$105K/year & benefits (see below).Responsibilities:Test Strategy and Process OwnershipDefine, document, and continuously improve the QA strategy for a multi-org Salesforce environmentBuild and formalize QA processes, templates, and standards where they do not yet exist, and improve existing onesAuthor test plans and test cases aligned to business requirements and technical specificationsEstablish quality gates across the development pipeline, ensuring readiness at each environment transitionTest Execution and CoverageLead functional, regression, integration, and end-to-end testing across Salesforce orgsValidate Salesforce configurations (Flows, validation rules, permission sets, sharing rules) as well as custom development (Apex, LWC)Test REST API integrations using tools such as Postman, including payload validation and error handling scenariosPerform basic Salesforce administrative tasks as needed to support test environment setup and defect investigation (data creation, permission validation, debug logs)Test AutomationMaintain and extend a Salesforce UI test automation framework built on UTAM and WebdriverIO (JavaScript)Write and update automated test scripts; maintain test data structures and reporting configuration (Allure Reports)Manage automation source code using Git — branching, pull requests, and version control best practicesIdentify candidates for automation and prioritize based on risk and regression frequencyDefect Management and Root Cause AnalysisTriage, document, and track defects through resolution; produce clear root cause analyses for production incidentsCollaborate with developers to reproduce issues, validate fixes, and confirm closureMaintain defect metrics and communicate quality trends to the client's Engineering ManagerTeam CoordinationAssign and manage the day-to-day work of a team of QA testersReview test results, provide technical guidance, and support skills development within the teamEnsure consistent application of QA standards across all team membersClient and Stakeholder EngagementServe as Synechron's QA subject matter expert in daily interactions with the client's Salesforce Engineering ManagerCommunicate test coverage, quality risks, and release readiness clearly to both technical and non-technical audiencesContribute to QA-related discussions in project ceremonies (iteration planning, reviews, retrospectives)Requirements:Deep understanding of the Salesforce platform: data model, security model, Flows, profiles and permission sets, sandbox environments, integrationsSOQL proficiency — ability to write and analyze queries for data validation, defect investigation, and test setup verificationHands-on experience with UI test automation — UTAM/WebdriverIO or a comparable Salesforce-compatible framework strongly preferred; JavaScript and Git proficiency requiredExperience testing REST API integrations (Postman or equivalent)Salesforce tooling proficiency (Workbench, Salesforce Inspector Reloaded, Developer Console, Debug Logs)Ability to read and critically evaluate Apex test classes — assess assertion quality, coverage validity, and structural soundnessExperience authoring test plans, test cases, and QA process documentation in a professional consulting or enterprise contextFamiliarity with Agile/Scrum delivery and standard tooling (Jira, Confluence)Strong written and verbal communication skills; comfortable in a client-facing technical consultant roleSalesforce Administrator certificationExperience working in regulated environments (financial services, healthcare, or similar) is a strong assetPreferred, but not required:Exposure to Salesforce CI/CD pipelines (sf CLI, Bitbucket or equivalent)Basic ability to write simple Apex test classes for straightforward scenariosWe offer:A highly competitive compensation and benefits package.A multinational organization with 58 offices in 21 countries and the possibility to work abroad.10 days of paid annual leave (plus sick leave and national holidays).Maternity & paternity leave plans.A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).Retirement savings plans.A higher education certification policy.Commuter benefits (varies by region).Extensive training opportunities, focused on skills, substantive knowledge, and personal development.On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.A flat and approachable organization.A truly diverse, fun-loving, and global work culture.S YNECHRON’S DIVERSITY & INCLUSION STATEMENT Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.