Customer Success Manager

ResponsibilitiesOwn overall relationship with assigned clientsEnsure retention and satisfaction of all assigned clientsAid clients in achieving their goalsYou might be a good fit if:You have a background in GIS, geospatial data, or mapping technologies—or you've worked closely with teams who rely on spatial dataYou have experience owning a book of business with responsibility for retention, adoption, and expansion revenueYou're naturally consultative and love digging into how customers actually use a product to drive better outcomesYou can translate technical product capabilities into business value for diverse stakeholdersYou have experience working with technical users (GIS analysts, engineers, data teams) as well as business leadersYou thrive in fast-paced startup environments where you'll help build the CS playbook as you goQualificationsBachelor's degree or equivalent experienceExperience with enterprise customer successStrong written and verbal communication skillsDetail oriented and analyticalDemonstrated ability to increase customer satisfaction