OSS/BSS Support Engineer

Job Title: OSS/BSS Support Engineer Location: Philadelphia, PA (Onsite) Duration: 6-12 Months Job Description: · Working knowledge in Python preferably / Java needed. · Ingesting data into Thought spot using SQL, Python. · Developing dashboards using Tableau. · Production triaging skills. Knowledge of App dynamics, Kibana, Splunk, Remedy/Jira tools is preferred. · Knowledge of supporting Mobile network architecture especially with device activations and other provisioning functions is preferred. · Knowledge of 5G Nokia/Samsung infrastructure/APIs, eSim and Network activations and tools like G&D is a plus. · Familiar with working on industry-standard Production Support/logging tools and experience in supporting trials and launches. · Manage Comcast's triage of service tickets for customer reported issues. · Provide guidance on causation and ticket routing to support the operations team. · Evaluate the root cause of the reported issues. · Review and evaluate logs and metrics related to the provisioning issues. · Coordinate with cross-functional Comcast teams to manage Comcast's resolution of issues. · Assist with troubleshooting reported tickets with provisioning system configuration and PSIM/SIM activations across the Comcast systems. Job Type: Contract Schedule: 8 hour shift Day shift Monday to Friday Ability to Relocate: Philadelphia, PA 19103: Relocate before starting work (Required) Work Location: In person