Patient Financial Service Rep

A Patient Financial Service Representative (PFS) for Four Winds Health is responsible for supporting all aspects of the Revenue Cycle Department with a primary focus on patient calls, patient billing and collections for our urgent care centers. Responsibilities Patient billing, collections and patient phone calls and emails for our urgent care centers using WellStreet’s practice software Understanding of insurance contractual agreements & communicating to patients their responsibility Working with the Revenue Cycle Management to identify & resolve issues related to billing, coding, billing system, and process flow as it relates to patient billing & collections Interfacing with clinic staff on patient billing issues Interfacing with patients on billing questions via our customer service helpline and via email Update patient demographics and submit statement to statement vendor on a daily basis Support all other functions of the Revenue Cycle Team Minimum Qualifications 2+ years of experience in patient billing, patient calls, and collections 2+ years of experience in understanding the policies of insurance companies and how they impact the patient Required Skills Experience in handling high volume patient phone calls with patience and continuity Ability to be patient, understanding, and empathetic while maintaining the collections approach Ability to make recommendations regarding outside collection per patient and instruct clinic staff of patient collection status and continued care Knowledge of insurance payers, insurance verification, the AR/revenue billing lifecycle and appealing denied claims Excellent computer skills - expertise in MS Word Suite including Word, Excel and PowerPoint. Experience in using one or more Practice Management Systems/Billing Software Energy, enthusiasm, and the ability to work under pressure in a high volume, fast paced, unstructured start-up environment Ability to work within a team environment and maintain a positive attitude Excellent documentation, verbal and written communication skills as it relates to patient responsibility and collecting patient balances Ability to communicate directly with patient while handling conflict in a professional manner Extremely organized with a strong attention to detail Motivated, dependable, and flexible with the ability to handle periods of stress and pressure Employee. INDPUC Experience Preferred 2 - 5 years: Revenue Cycle 2 - 5 years: Customer Service 2 - 5 years: Collections 2 - 5 years: Patient Billing Education Preferred High School or better Behaviors Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Dedicated: Devoted to a task or purpose with loyalty or integrity Motivations Preferred Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Self-Starter: Inspired to perform without outside help Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals