Partner Success Manager (MSP Bulk)Partner Success Manager (MSP Bulk) (Fluent in Spanish)

About KnowBe4KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.The MSP Bulk Partner Success Manager is responsible for building effective and longstanding relationships with new and existing Managed Service Providers and for maximizing the partner lifetime value within the assigned portfolio of partner accounts. This will be accomplished by delivering a great MSP partner experience and enabling MSPs to maximize the value and utility of our products as well as to deliver outcomes and results that exceed their MSP Partner expectations. The MSP Bulk Partner Success Manager is responsible for managing the successful and timely onboarding of new MSPs, the renewal process and MSP partner growth by providing pricing quotes for renewals, add-ons, and upsells and then successfully and efficiently closing those opportunities.ResponsibilitiesForge relationships with new MSP partners and understand their objectives, sales targets and metricsWork closely with MSP partners to develop a strategy and plan for achieving their objectives, sales targets and metricsManage the prescribed MSP onboarding process with the partner including but not limited to use of KnowBe4 assessments, account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activitiesTrain the MSP partner sales team on how to conduct an effective KnowBe4 demo for their prospective customersLeverage and promote the use of partner accessibleKnowBe4 assets, including the partner portalCoordinate with technical support for technically complex questionsMonitor MSP partner usage, adoption, and partner health metricsAnalyze MSP partner consoles and advise them on which training and phishing campaigns would be most beneficial to their customersContinue to work with MSP partners per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription termPerform quarterly business reviews with key MSP partners to evaluate and monitor the relationship and performance, including but not limited to a thorough review of prior quarter and YTD sales, opportunity pipeline, customer retention rates and new customer acquisitions, KnowBe4 marketing collateral, product feature updates and how they should be positioned when selling to customers and new partner initiatives such as updates to partner programsDrive cross-functional initiatives that will improve the overall MSP partner experience and lead to greater satisfaction and loyalty among MSP partnersLeverage new and existing tools, processes and best practices to ensure MSP partners are realizing the greatest possible value from KnowBe4Be proactive when conducting discovery with MSP partners on opportunities and handle any objections to ensure predictability of successfully closing those opportunitiesNegotiate with MSP partners on opportunities to prevent account churn and to secure optimal termsEmploy pricing strategies that meet the Company’s standards, policies, and proceduresGenerate pricing quotes for renewals, add-ons, and upsellsManage your assigned 30, 60, and 90 day opportunity pipeline, weekly and daily forecasts, and meet regularly with your manager to reviewMeet and exceed bookings targets and quotasMaintain impeccable administration of your MSP partner accounts in the Company’s CRMProvide input and make recommendations on whether an existing MSP partner relationship should be terminatedMinimum QualificationsAssociate’s Degree or equivalent work experience and education preferredExperience with Gmail and Google DocsExperience with MS Office (Word and Excel)Experience with web browsers (Chrome, Internet Explorer, etc.)2+ years managing partners within a SaaS subscription model1+ years software sales experience preferred1+ years working with channel partners, including MSPsPrevious sales or negotiation experienceFamiliarity with standard concepts, practices and procedures within the IT Security FieldExperience with Salesforce or other CRMStrong verbal and written communicationsExcellent time management, prioritization and organization skillsSuperior customer service skillsStrong collaborative and team work skillsAbility to work with minimal supervisionAbility to build rapport with partners via phone, email and video conferencingOur Fantastic BenefitsWe offer company-wide monthly bonuses, employee referral bonuses, 401k matching (US), fully paid medical insurance (US), open/generous paid time off (length varies by country), parental leave (length varies by country), adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, gym benefits, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits, visit www.knowbe4.com/careers/benefits.Note: An applicant assessment and background check may be part of your hiring procedure.Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.No recruitment agencies, please.