Service Delivery Technician - Yuba City, CA

Location: In-Field: Yuba City, CALocation Status: Work will be primarily performed at a designated field worksite location based out of a central Race Communications worksite. Frequent travel to and work from other Race offices or other off-site locations will be required.100% Company-Paid Medical and Dental BenefitsFree Fiber Internet ServiceComp: $22-$27 per hourWho We Are:We're more than a fiber internet provider, we're your neighbors, committed to connecting California communities since 1994. At Race, relationships matter as much as speed. We combine cutting-edge technology with a genuine, people-first approach that makes every interaction feel personal. Our team operates like family: collaborative, supportive, and dedicated to making a real difference. When you join Race, you're not just accepting a job, you're becoming part of a team that values integrity, celebrates wins together and believes that meaningful work happens when great people connect with great purpose.Position Impact:The Service Delivery Technician - Site Surveys is responsible for conducting detailed site assessments at business and residential Multi-Dwelling Units (MDUs) to support the successful planning and execution of service installations, infrastructure deployments, and network upgrades. This position plays a key role in gathering accurate, site-specific data required by engineering, construction, and service delivery teams. The technician works in a variety of environments, including commercial buildings, apartment complexes, and mixed-use developments. The role requires strong attention to detail, technical knowledge of network infrastructure, and effective communication with property contacts and internal stakeholders.RequirementsQualifications and Experience:Eligibility for US Employment without sponsorshipMinimum of 18 years of ageHigh School Diploma or GED or equivalent combination of education and experience is preferredA valid driver's license, subject to successful verification through a DMV check, is mandatory 1-3 years of experience in field service, site surveying, or telecommunications infrastructureFamiliarity with Multi-Dwelling Unit (MDU) environments and the distinct considerations for both business and residential installationsSolid understanding of structured cabling, fiber optic systems, power distribution, and network equipmentProficient in the use of digital survey tools, mobile applications, and documentation platformsStrong organizational and communication skills, with the ability to interface effectively with internal teams and external property contactsAbility to work independently with minimal supervision and manage time effectively across multiple job sitesComfortable working in outdoor environments, confined spaces, and at heights, as requiredWillingness and ability to travel to various work sites, including overnight stays, and to work overtime, weekends, holidays, or off-hours as necessaryExperience with CAD, GIS, or mapping software is preferredWorking knowledge of local building codes and permitting processesOSHA or other relevant safety certifications strongly preferredThe ability to effectively communicate in English, including speaking, reading, writing, and comprehension, as necessary for effective job performance and workplace communicationBilingual communication skills are considered a plus, particularly when serving diverse communitiesSkills:Proficient use of MS Office applications including Teams, Word, Excel, and SalesforceFunctional use of common office equipment, computers, and office softwareAbility to distinguish colors and audible tonesEssential Duties and Responsibilities:Site Survey and Pre-Installation Assessment:Conduct detailed on-site surveys at MDU properties, including business and residential buildings, to evaluate service feasibilityAssess site conditions such as building layouts, access to units, riser locations, existing conduits, and potential network entry pointsDetermine availability and suitability of power sources and structural pathways for equipment installationIdentify and report any physical, logistical, or regulatory constraints that may affect deployment or schedulingCapture high-quality documentation including photographs, floor plans, as-built sketches, and field notesUpload site data into internal project tracking systems or design platforms for use by engineering and project management teamsStakeholder Coordination:Schedule and coordinate site access with property owners, managers, facilities staff, and tenants as necessaryCommunicate professionally to explain the purpose of the survey and gather any site-specific requirements or restrictionsAssist with obtaining access permissions, lockbox codes, or gate credentials to support future installation or construction effortsFiber Installation and Service Readiness:Assist with or conduct the installation of fiber optic cable, conduit pathways, handholes, and termination enclosures at or near the surveyed siteRoute fiber from outside plant infrastructure into customer premises, following best practices for building penetration and protectionPerform fiber splicing, termination, and light source testing to ensure signal integrity and compliance with quality standardsConduct basic installation tasks in alignment with service readiness such as wall-mounting equipment or prepping distribution pointsSupport initial troubleshooting and diagnostic tasks as needed following service turn-up or if discrepancies are found post-surveyTools, Equipment, and Documentation Management:Maintain inventory of tools, digital survey devices, PPE, and other field gear in good working conditionUse mobile applications, CAD tools, GIS mapping, Salesforce or internal platforms for documenting and uploading field dataEnsure survey findings are clearly and accurately reflected in records used for planning, permitting, or billingAdhere to company documentation protocols, including version control, naming conventions, and secure data storageProject and Operational Support:Provide input to engineering, construction, and service delivery teams to improve planning accuracy and installation efficiencyCollaborate with internal departments on timelines, materials, and scheduling for upcoming installationsSupport special projects, process audits, or initiatives related to MDU infrastructure expansion or operational performanceProvide field-based insights to support continuous improvement in survey practices and service workflowsVehicle Maintenance and Travel:Maintains vehicle/equipment pre-op/post-op to be prepared to perform required dutiesMaintains a clean driving record as defined by the current fleet insurance underwriterSpends a significant portion of the workday traveling in a vehicle visiting various locations and spending time both indoors and outdoors, including businesses and/or residents depending on the nature of the job May be required to work overtime, after hours, on weekends, for emergencies, or be on-call as needed to ensure work is completedSafety Awareness and Compliance:Adheres to OSHA, company, and site-specific safety protocols during all fieldwork, ensuring a secure and compliant work environmentMaintains situational awareness by identifying and avoiding common job-site hazards such as uneven terrain, confined spaces, electrical systems, loose pets, children, and other environmental risksUses appropriate personal protective equipment (PPE) and follows safety protocols in high-risk situations (e.g., working at heights or near energized systems)Completes all required safety documentation, including pre-job safety planning tools, and participates in safety briefings, tailgate meetings, and refresher trainingsObserves, reports, and documents safety concerns, incidents, or near-misses; participates in investigations when neededResponds appropriately to safety warning cues and devices such as alarms, odors, and hazard labelsStays up to date with safety standards and industry best practices related to fiber optic systems and field operationsBenefitsAdditional duties as required.Why Join Our Team:Join a tight-knit crew—no faceless corporation vibes hereGrowth potential: promotions and new challenges are part of our DNACompetitive base salaryComprehensive Benefits Package: 100% company-paid medical and dental insurance (starting the 1st of the month following your start date), PTO (vacation, sick), 11 paid holidays, paid birthdays, 401k matching (4%)Free fiber internet service for all employees living in our service areaA culture built on integrity, mutual respect, and a shared purposeCall to Action:Let's chat. If you're ready to move forward, click "Apply" below, our team can't wait to meet you.