Implementation Analyst/Associate

DescriptionTakt builds software that enables some of the world's largest warehouse, distribution, and logistics organizations to create highly engaged and efficient teams. We empower employees at all levels to improve performance, drive profitability, and grow their careers. In both our products and our people, we aim to reflect, represent, and advocate for warehouse and logistics operators globally.We are looking for a driven, detail-oriented Implementation Analyst to join Takt's Customer Success organization and support the successful delivery of customer implementations from kickoff through go-live and hypercare.This role is responsible for coordinating implementation activities, configuring the Takt platform, supporting customer onboarding, and ensuring projects remain on track. Implementation Analysts work closely with customers and internal teams to execute implementation plans and deliver high-quality customer launches.This role is delivery-focused and serves as a key contributor within the implementation process. Post-hypercare, accounts transition to Customer Success for ongoing growth and support.This role is located in our Reston, VA office and may require up to 25–50% travel.What You'll Be DoingImplementation Delivery SupportSupport implementation projects from kickoff through go-live and hypercareAssist with project planning, timeline management, task tracking, and status reportingMonitor project risks, dependencies, and action items while escalating concerns as neededHelp ensure implementations are delivered on time, within scope, and aligned to the approved solution designAdvocate for your customers in internal prioritization, planning, and execution discussionsPlatform Configuration & Customer OnboardingConfigure Takt platform features, workflows, and operational structures based on documented requirementsSupport customer onboarding activities including data collection, setup, validation, and readiness reviewsPerform configuration testing and quality assurance to ensure implementation accuracyDocument customer requirements, decisions, and implementation outcomesIntegration CoordinationCoordinate integration activities with customer stakeholders and internal teamsTrack integration progress and assist with testing and validation effortsSupport troubleshooting and issue resolution during implementation and go-live preparationEnsure implementation documentation and requirements are maintained throughout the project lifecycleCustomer Readiness & Go-Live SupportAssist in preparing customers for launch through readiness activities and training coordinationSupport go-live planning and execution activitiesMonitor launch progress and assist with issue tracking during hypercareHelp ensure customers understand key processes, timelines, and next stepsCross-Functional CollaborationPartner closely with Solution Design, Product, Engineering, and Customer Success teamsParticipate in implementation handoffs and project reviewsShare implementation feedback and lessons learned to improve delivery quality and efficiencyContribute to the development of implementation best practices and documentationWhat You Should HaveBA/BS degree or equivalent experience0–3 years of experience in Customer Success, Professional Services, Implementation, Consulting, Project Coordination, Operations, or related fieldsStrong organizational and project coordination skillsAbility to manage multiple priorities and deadlines simultaneouslyStrong attention to detail and problem-solving abilitiesExcellent written and verbal communication skillsComfort working with both technical and non-technical stakeholdersAbility to learn new software platforms and business processes quicklyNice to HaveExperience in supply chain, logistics, warehousing, manufacturing, or labor management environmentsFamiliarity with SaaS software implementations or customer onboarding processesExposure to APIs, integrations, data imports, or system configuration conceptsExperience supporting enterprise or multi-site customersExperience coordinating training, change management, or operational readiness activitiesFamiliarity with tools such as Linear, HubSpot, Zendesk, Jira, Salesforce, or similar systemsHow Success Is MeasuredTimely completion of implementation milestones and deliverablesQuality and accuracy of platform configurationsSuccessful customer onboarding and go-live executionCustomer satisfaction throughout the implementation processReduction in implementation issues, rework, and post-go-live support needsEffective collaboration with customers and internal stakeholdersOur Commitment to InclusionEnsuring a diverse and inclusive workplace where we learn from each other is core to Takt's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and supportive place to work. Takt will ensure that individuals with disabilities are provided reasonable accommodations to participate in the interview process, perform essential job functions, and receive other benefits of employment.Please note that visa sponsorship is not available for this position.CompensationA portion of total compensation is variable and intended to reward individual and company performance, including successful customer implementation outcomes and business objectives.Compensation Range: $75K - $90KCompensation Range: $75K - $90K