Dispatch Supervisor

Company OverviewNRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years. Whether it’s NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry.This is a 3rd shift role from Sunday - Thursday, 10PM - 6AM.Job OverviewSupporting local client dispatching operations on a day-to-day basis, hands on paperwork/administrative controls to maximize efficiency. Work through business continuity models to support operations through adversity.Duties And Responsibilities Customer ServiceProviding updates to customers on projects/goals/operational check in on pickups/deliveriesParticipate in customer weekly/daily calls regarding performance and planningReview potential changes and/or improvements with customer, validate internally with operations management team, and roll out changes/improvements to the many drivers and dispatchers involved. Driver Management & RecruitingSupport driver hiring and start up initiatives by interviewing and processing driversEvaluate driver pools and driver capabilities for busy season/special projectsMatch driver candidates for capabilities that match service needsWork through application questions and concernsCoordinate Recruiting and Safety departments processing of applications Review Problems From Internal & External CustomersInterface with customers on expectations and recent issues to help resolveWork with internal customers from cross functional departments to establish needs and processes to complete Operational Tools & infrastructureWork with tools and infrastructure itemsTracking and mcnally/skybitzAs400 reportingCustomer portals and online platforms i.e. Smartsheet Administrative SupportWork with administrative teams to complete orders/close out open billing itemsDevelop reporting tools to create processed for additional revenue streams. i.e. detention and bobtail billingRequirements3-5 Dispatch supervisory experience.5 years of dispatching experience.Ability to actively and effectively act as a team member in a professional manner and in the spirit of TEAM success.This position requires a high school education or equivalent.Relevant work experience in a logistics field, 1 year experience preferredProficient with Microsoft Word, Excel and PowerPoint.Ability to work under pressure and meet deadlines.Ability to communicate both orally and in writing with a wide range of people.EEO StatementNRS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.#NRSIND