Desk Clerk (IOTC) NF2

This job was posted by https://www.azjobconnection.gov : For moreinformation, please see: https://www.azjobconnection.gov/jobs/7455531Summary of Duties:**Accepts guest reservations via telephone and inperson, always adhering to established standards, procedures andestablished room rates. Registers and checks out guests, assigns rooms,issues and controls keys, presents guest folios, collects payments,maintains records using the property management system. Calculates andposts charges manually to guests\' accounts. Provides guests withinformation and advice about location of activities and touristattractions in the immediate area. Engages guests in a friendly andhospitable manner and seeks opportunities to exceed expectations.Handles cash and is responsible for managing a change fund. Answerstelephone or operate telephone system. Receives, sorts, and distributesmail. Advises manager of any maintenance or guest problems. Coordinateswith Housekeeping and Maintenance teams on work orders and managing outof order rooms. Completes housekeeping reports, records of roomsoccupied and guest accounts.Sells retail and sundry merchandise. Restocks sundry or retail shop, andpresents merchandise in a neat and orderly fashion. Conducts monthlyinventory. Receives product and make recommendations on reorders.Maintains a clean and orderly workstation and takes ownership of theappearance and cleanliness of the guest lobby to maintain a clean andorganized environment for guests. Removes clutter and debris asrequired.May work any shift as required, including overnight shifts.Provides World Class Customer Service with an emphasis on courtesy.Assists customers and communicates positively in a friendly manner.Acknowledges customers, smiles and makes eye contact. Asks questions todetermine, verify and solve problems. Checks for satisfaction on thequality of goods and services. Takes action to solve problems quickly.Alerts the higher-level supervisor, or proper point of contact for helpwhen problems arise.Adheres to safety regulations and standards. Uses required safetyequipment, and observes safe work procedures. Promptly reports anyobserved workplace hazards, and any injury, occupational illness, and/orproperty damage resulting from workplace mishaps to the immediatesupervisor.Adheres to established standards of actively supporting the principlesof the EEO program and prevention of sexual harassment.Performs other related duties as assigned.