IT Support Specialist (Client-Facing)

Job Description About the RoleWe’re seeking a customer-focused IT Support Specialist who thrives at the intersection of technology and people. This role combines hands-on technical troubleshooting with client interaction, making it ideal for someone who enjoys solving problems while delivering top-tier service.You’ll play a key role in maintaining our 5-star customer experience, supporting both remote and on-site clients, and helping ensure smooth day-to-day operations in a small office environment.What You’ll DoRespond to customer inquiries via phone and emailManage and coordinate support tickets from start to resolutionProvide remote and on-site technical supportTroubleshoot issues related to:IP phones and camera systemsWi-Fi and wired networksPC hardware and softwareVisit client sites as needed for service callsSupport daily operations in a small, team-oriented officeWhat We’re Looking ForAssociate’s or Bachelor’s degree requiredPrevious customer service experience (help desk, IT support, hospitality, or similar)Strong communication skills (phone and in-person)Solid IT knowledge, including:Networking, IP phones, and camera systemsPC troubleshooting and diagnosticsProficiency with:Microsoft OfficeGoogle WorkspaceCommon diagnostic toolsAbility to work independently and manage prioritiesProblem-solver mindset with a focus on delivering solutionsSuccess in This Role MeansMaintaining a 5-star customer satisfaction ratingResponding to all client inquiries within 24 hoursDelivering accurate, reliable technical solutionsAnticipating client needs and answering questions before they’re askedCompensation & Benefits$20–$25/hour (based on experience)Benefits include:100% employer-paid health, dental, and vision insuranceFlexible PTO policy401(k) with employer matchCompany DescriptionWe are a homegrown, local Texas company that started with a plan that has now become our mission and purpose: to serve our clients and candidates alike. Our forged relationships have withstood many challenges because of hard work and our core values. A quote we live by: "If you hire people just because they can do a job, they'll work for your money. But if you hire people who believe what you believe, they'll work for you with blood, sweat, and tears." — Simon SinekCompany DescriptionWe are a homegrown, local Texas company that started with a plan that has now become our mission and purpose: to serve our clients and candidates alike. Our forged relationships have withstood many challenges because of hard work and our core values. A quote we live by: "If you hire people just because they can do a job, they'll work for your money. But if you hire people who believe what you believe, they'll work for you with blood, sweat, and tears." — Simon Sinek