Community Associate

Position OverviewThe Community Associate will learn the essential skills and duties of successfully maintaining an adequate portfolio. The Community Associate will be paired with one to two Community Association Managers (CAM). While working alongside the Manager(s), they will start cultivating relationships with the associations/communities that the manager(s) are actively overseeing.Primary / Essential Duties & ResponsibilitiesThe Community Associate will be responsible for assisting in the following areas:Board Mentoring and Administrative SupportAssociation Data Management and Document StorageCoordination of Support ServicesClient Retention and CommunicationVendor Relations (Obtain Vendor Bids)Field Homeowner Calls that have been escalated to the CAM regarding:ViolationsMaintenance IssuesGeneral InquiriesPrerequisites for PromotionPrior to being promoted to a Community Association Manager, the Community Associate must be able to successfully complete the below listed items with minimal assistance (This will be observed by the Senior Manager):Understand delinquencies and the legal processResponsible for creating monthly reports for managerAssist with gathering required documentation to be an approved vendorAssist in Vendor ManagementAssist with crisis management as neededPerform monthly inspectionsReview monthly financialsAssist with Budget developmentReport non-compliance to the boardAssist Manager with Board and Annual MeetingsRFP AssistInteraction with homeownersProcess homeowner request in Vantaca Work on action Items Assist with meeting mailers and notificationsCommunity Document ReviewAttend New Manager TrainingsARC ReviewInvoice ResearchAbility to analyze and synopsize a monthly financial statement and prepare detailed budgets and operating forecasts.Ability to note deviations from financial plan, determine causes and to provide recommendations to the Board of Directors on needed action plans.RequirementsKnowledge & Skill RequirementsHigh school diploma is required and a minimum of 1 to 3 years of customer service or business experience.Previous property management experience preferred.Demonstrated computer software skills including MS Office Excel.Excellent client relations and negotiation skills.Strong written and verbal communications skills.Ability to understand and carry out industry specific written and oral directions.Positive, innovative approach to problem solving.Presents ideas in a clear, concise, understandable, and organized manner;Ability to work independently as a project leader/facilitator and as a team member.Ability to relate well with others even while working at a distance without the benefit of personal contact.Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail, and follow-through.Ability to exercise judgment and discretion is critical to success.Must be professional at setting priorities and coping with competing demands.Excellent time-management and general organization skills. Neat, professional appearance.Must be available evening for Board Meetings as needed. Must be available nights and weekends for answering service calls as needed.J-18808-Ljbffr