Help Desk 1

• Technical degree preferred, or some college.• Reliable transportation is a must.• Experience in a technical support or help desk role, preferably in an educational environment.• Basic knowledge of Windows and macOS operating systems.• Experience with remote desktop tools, call management and helpdesk software.• Strong technical skills and certifications (e.g., in networking, applications, Microsoft Office, troubleshooting, ITSM Tools, Incident documenting etc.)• Must-have: Solid customer service experience (phone-based support preferred)• CompTIA A+, Microsoft Certified: Fundamentals or equivalent certifications preferred.• Bi-lingual Spanish speaking candidates heavily preferred.