Inside Sales Representative

Job Details:LeadStack Inc. is an award-winning, one of the nation's fastest-growing, certified minority-owned (MBE) staffing services provider of contingent workforce. As a recognized industry leader in contingent workforce solutions and Certified as a Great Place to Work, we're proud to partner with some of the most admired Fortune 500 brands in the world.Job Title: Inside Sales RepresentativeLocation: Remote in Scottsdale, AZ 85250Duration: 3 to 6 monthsPay rate: $24/hr on W2Hours Per Week: 20.00Hours Per Day: 8.00Days Per Week: 2.00Are you a Consumer Success Representative expert ?Do you possess a hybrid of customer service and sales effectiveness skills that drive outcomes? Are you a self-starter who is ready to help the consumers of Realtor.com | Homes for Sale, Apartments & Houses for Rent through the early stages of the home buying or selling process? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this job is for you. Join us as our newest Consumer Success Representative and help change the world of real estate, one home at a time.What to expect:This role pays $24.00/hr with the possibility for hire within 3-6+ months depending on business needsTraining is Monday - Friday, February 9-13, 2026The weekend work starts Saturday, February 21, 2026.Work from home - Must have reliable high-speed internetMust be able to work one of these weekend shifts:Saturdays and Sundays 6:00am - 3:00pm PSTSaturdays and Sundays 7:00am - 4:00pm PSTSaturdays and Sundays 11:00am - 8:00pm PSTSaturdays and Sundays 12:00pm - 9:00pm PSTMust be able to attend training Monday - Friday, February 9 - 13, 2026 from 7:30am - 4:30pm PST with no attendance gaps.Top Reasons to Apply:Ability to work from homeOpportunity for rapid advancement if later hired, based on performanceBe instrumental in shaping the customer journey at a leading real estate platform companyDynamic, team-oriented culture with excellent training and support for developmentWhat you'll do:Represent Realtor.com | Homes for Sale, Apartments & Houses for Rent in a professional manner. i.e. by phone, email and text message communicationMake outbound and inbound warm dials daily to identify clients' real estate transaction needs and respond by providing superior service and resolutionWork in a collaborative team atmosphere and independentlyAbility to determine the needs of our clients through effective problem-solving, listening, and questioning skillsMake successful connections between consumers and real estate professionals to move the business forward, increase operational efficiency, and break recordsScheduling flexibility is required as some shifts require late evening or weekend hoursRead and Speak English fluently, an additional language is a bonus but not essential (Spanish)What You'll Bring:2+ years' experience in a phone-based call center role or equivalentSome sales experience or equivalent preferredWelcome a challenge and your competitive spirit drives you to win in performance metricsAbility to overcome objections with exceptional conflict resolution to generate a positive consumer experience while maintaining professionalism with a focus on empathyGo the extra mile with customer service excellence to make sure customers leave with a smileYou are a confident, professional communicator, skilled at speaking and building rapport with people of all backgrounds through negotiation and persuasionCustomer-focused, you value customer engagement and advocacy with an interest in relationship managementWelcome change and are always looking for ways to improveSelf-motivated, ambitious, driven, and goal-orientedAlways on time and only missing work when pre-planned with your manager. Attendance is important to usFind it easy to learn new skills and tasksThrive in an open transparent environment, where feedback and coaching are seen as giftsNot afraid to ask for help and are quick to offer support when others need itCome to win every day with a great attitude with a focus on team collaboration and team leadershipOrganized, independent, resourceful, and diligentAbility to collect and input data while fielding questions and speaking with consumersTech-savvy and technology adept with experience using Email, VOIP, Zoom, Google Hangouts, excel, etc.Sufficient internet connection to sustain 8-10 hours of internet use (i.e.,dialing the phone, video conferencing, and online training)Interested in real estate, real estate lead generation, and real estate knowledgeThe employee must be able to perform the following essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. Employer retains the right to change or assign other duties to this position.Context-Based Decision-Making: Ability to learn new tasks, remember processes and work requirements, maintain focus, complete tasks independently, make timely decisions in thecontext of a workflow, and within the required speed or productivity quotas. Ability to integrate information for decision making, problem-solving, and comprehension. Ability to applyestablished protocols in a timely manner. Ability to identify and appropriately address common issues raised by customers and colleagues.Operate/Use Equipment: Ability to operate and be near a computer and use necessary equipment (i.e., headset, mouse, keyboard and other office systems or machinery) throughoutthe entire workday.Communication: Ability to communicate and exchange accurate information and ideas in proficient English so others will understand. Ability to assist callers effectively, flexibly andadaptively.Collaboration: Ability to consistently and effectively interact with others face-to-face, by phone or video, and through systems and written communications.Physical Working Conditions: This position requires prolonged standing or sitting and repetitive hand and wrist motion. Operates phones, computers, copiers, and other officeequipment.Role Overview: RCC Core KPIsRole Goal : To facilitate the live transfer of real estate leads (consumers) from Realtor.com to local real estate agents within our network.Key Performance Indicators (KPIs)Assignments per Hour (APH) - Hourly ProductivityMeasures the average number of successful live transfers (assignments) a CSR completes for every hour worked.The average CSR makes between 3-4 assignments per hour worked.Time on Phone (TOP) - Talk TimeMeasures the total time spent actively engaged on calls per hour worked.The Minimum Performance Standard for this role is 43 minutes per hour, while average CSR is in the 45-47 minute range.First Dial Assignment Rate (FDAR) - Initial Success RateTracks the percentage of assignments successfully made on the very first dial attempt on any given leadThe Minimum Performance Standard is 17%, with the average CSR completing above 21%.QScore - Quality Scorecard GradeA quality assurance score pulled from the NICE Voice Analysis system that evaluates adherence to the RCC Quality Policy.The Minimum Performance Standard is 90%, with the average CSR being above95%.Thanks and RegardsSharif KhanSenior RecruiterC.(415) 868-6741A.611 Gateway Blvd, Ste 120South San Francisco, CA 94080W.