IT Support Engineer

About The Dermot Company, LPThe Dermot Company, LP is a fully-integrated real estate enterprise with over 30 years of experience, over $5 billion in assets and 7,500 units under management. As a diversified firm, we develop, invest in, and manage luxury multi-family buildings in New York City and Florida. Dermot is committed to providing an outstanding residential experience for residents and attractive returns to investors.About This RoleProvides hands-on technical support for end users across multiple office and property locations Troubleshoots and resolves hardware, software, networking, mobile device, printer, and access-related issues Serves as a primary point of contact for IT support requests, ensuring timely resolution and escalation when necessary Travels to various properties and office locations to support on-site technology needs and system maintenance Configures, deploys, maintains, and inventory company hardware and software assets Sets up, manages, and deactivates user accounts and permissions throughout the employee lifecycle Supports laptops, desktops, mobile devices, conference room technology, printers, and other end-user equipment Assists with onboarding and training employees on company technology, systems, and IT best practices Maintains accurate documentation for IT procedures, troubleshooting steps, asset tracking, and support processes Partners with leadership and end users to identify opportunities for operational and technology improvements Assists with IT infrastructure projects, system rollouts, upgrades, migrations, and testing initiatives Monitors recurring issues and proactively recommend long-term solutions and process improvements Collaborates with internal teams and external vendors to ensure reliable technology operations across all locations Maintains a high level of professionalism, responsiveness, and customer service in all interactions About You And What You Offer3+ years of experience in IT support, help desk, desktop support, or technical operations roles Experience supporting users in a multi-site environment preferred Strong troubleshooting skills across Windows, mobile devices, networking, and common business applications Hands-on experience with hardware setup, device imaging, user provisioning, and IT asset management Strong communication and interpersonal skills with a customer-service mindset Self-starter with the ability to work independently, prioritize tasks, and adapt in a fast-moving environment Comfortable traveling between locations to provide on-site technical support as needed Highly organized with strong follow-through and attention to detail Motivated to grow professionally and take on increasing responsibility within the IT organization Experience with Microsoft 365, Google Workspace, ticketing systems, and endpoint management tools is a plus Experience in real estate, hospitality, property management, or multi-location operations is a plus Relevant certifications such as CompTIA A+, Network+, Microsoft, or similar are a plus Bachelor’s degree in Information Technology, Computer Science, or related field preferred, though equivalent hands-on experience will also be considered About Our Culture, Salary & BenefitsOur team is the most valuable asset we have. The individual life experiences, knowledge, creativity, skills,self-expression, unique capabilities, cultural influences, and talent that our team members share atDermot collectively contribute to Dermot's culture and success.Dermot offers a total rewards package which includes base compensation, bonus potential,comprehensive healthcare coverage where the employee-only base plans are funded by Dermot,retirement with match, wellness offerings, employee assistance programs, tuition stipend, parentalleave, paid time off, life insurance, long-term disability coverage and more! Dermot also supports itsteam members with learning and development opportunities and encourages wellness.The annualized gross compensation range for this position is $80,000-$90,000 plus a performance-based bonus incentive. The actual compensation within the range will be based on factors unique toeach candidate including geographic location, years and depth of experience.Dermot strives for an environment where everyone feels welcome and safe. We actively work to offerequitable opportunities for all and look for the right balance of potential, skills, kindness, and curiosity.Dermot does not discriminate on the basis of race, religion, color, national origin, gender, genderidentity, sexual orientation, age, marital status, disability, veteran status, or any other characteristicsprotected by federal, state, and local laws. We celebrate authenticity and we encourage you to apply ifyou would like to be considered for this role.The Pay Range For This Role Is80,000.00 - 90,000.00 USD per year (New York Office)