Technical Account Manager - Ansible

Job Description: Develop relationships with customer key business and IT stakeholders and become an expert on their implementations by understanding their top business goals and priorities Perform technical reviews and share knowledge to proactively identify and prevent issues Gain understanding of customer technical infrastructures and environments, hardware, and offerings Partner closely with engineering, development, product management, and technical support teams to debug, test, and resolve issues Guide customers through technology changes or potential disruptions to their service and advise them on mitigation strategies Manage customer cases and maintain clear and concise case and customer documentation; craft customer engagement plans Build a sense of trust with customers and serve as their advocate within Red Hat; analyze and present periodic reviews of operational performance to customer leadership Manage and grow customer relationships by delivering attentive, relationship-based support Travel, as necessary, to visit customers or attend internal events, following Red Hat's COVID-19 guidelines Requirements: Experience with RHEL, Red Hat Ansible Automation Platform and Red Hat Satellite Combination of technical and customer-facing skills and willingness to embrace and further develop both Linux or UNIX system administration experience; excellent understanding of Linux and related technologies like management, networking, and storage Experience with IT automation, configuration management, application deployment, and infrastructure orchestration technologies Experience working in a support, development, engineering, or quality assurance (QA) organization Advanced troubleshooting and debugging skills; passion for problem-solving and investigation Experience with enterprise datacenter environments and operations Ability to manage and grow existing enterprise customer relationships by providing excellent customer experience Ability to explain complex information, like aligning Red Hat's offerings to customer needs or use cases with customers in straightforward terms Growth mindset and willingness to learn; including earning specific technology certifications as part of your onboarding and professional development process Outstanding written and verbal communication skills in English Excellent collaboration skills; ability to manage internal and external communications and prioritize tasks according to their importance and urgency Benefits: Comprehensive medical, dental, and vision coverage Flexible Spending Account - healthcare and dependent care Health Savings Account - high deductible medical plan Retirement 401(k) with employer match Paid time off and holidays Paid parental leave plans for all new parents Leave benefits including disability, paid family medical leave, and paid military leave Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!