Customer Service Distribution Representative

Customer Service Distribution RepresentativePhenix is a full-service food packaging film supplier with printing and warehousing capabilities. Our offerings include high-quality flexible and rigid food packaging, custom printing, and equipment service, sales and maintenance. Thanks to our network of printing partners and warehouses, we're able to print, store, and deliver what the customer needs regardless of their location.We are fanatical about response; we do the right thing, and we own it. To accomplish these three tenets, we provide excellent customer service while focusing on teamwork and company growth.JOB SUMMARY:This is a full-time role for a Customer Service Distribution Representative. This position will be responsible for ensuring customer satisfaction, providing support to the customer, sales and other teams as needed and enhancing the overall customer service experience on a day-to-day basis. This position is based in Elberfeld, Indiana; however, remote work may be considered for the right candidate.ROLE RESPONSIBILITIESInteract with customers via telephone, email, online chat, or in person to provide support and information on products or services.Collects and enters orders for new or additional products.Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff while remaining engaged.Ensures that appropriate actions are taken to resolve customers' challenges and concerns.Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or commentsResponsible for onboarding new customersResponsible for accurate and timely order entry, quote generation, purchase order generation and invoicingProactively communicates shipment dates and delivery dates to stakeholdersManage inventory levels for designated customer to ensure no stock outs balanced against company goalsSupply customer reporting as needed such as inventory level reportsParticipate in weekly customer update calls and sales update callsProvide customer requested regulatory documents as requestedPerform other related duties as assigned.Qualifications / Requirements:Bachelor's degree or five to seven years of customer service experience required, preferably working in a distribution capacity.Ability to manage large pivotal high-profile accounts with multiple product lines generating revenue of $1,000,000Excellent communication skills including active listening and curiosityService-oriented with the ability to resolve customer complaints and issues while maintaining a professional and calm demeanorExcellent interpersonal and customer skills with attention to detailExcellent time management skills with a proven ability to meet deadlinesRespectful of all and ability to inspire work and cooperation with multiple teamsExceptional organizational skills to support multiple projectsProficient computer skills with the ability to learn softwareParticipation in 100% employee-owned ESOPPrivate health, dental, vision and voluntary life insurance plansCompany paid life insurance, short-term and long-term disabilityJ-18808-Ljbffr