Field Engineer

Location: Newport News, VADuration: 12 MonthsResponsibilities:Set up computer hardware and perform basic hardware and software troubleshooting.Provide support for software, hardware, and networking for desktops, laptops, and servers.Maintain and support legacy products and core server products.Perform disk replacement on enterprise storage products.Install and maintain PCs, associated software, networks, servers, and peripherals.Support network products from operational and maintenance perspectives.Perform installs, moves, adds, and changes as required.Test and certify PCs, networks, servers, and company-approved applications.Provide follow-up on problems or escalate as necessary.Maintain a high degree of professionalism in actions, demeanor, and dress.Ensure customer satisfaction throughout the service delivery transaction.Ensure company-specific Service Level Agreements are met and update incident and request tickets accordingly within the ticketing system.Requirements:1-3 years of computer support experience.Basic hardware and software skills.Good work ethic and organizational skills.Required Skills:Experience in installing, diagnosing, maintaining, and servicing computer-related products, including desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites or depot locations.Ability to resolve product support issues that could not be addressed by the service desk.Competency in troubleshooting and repairing devices, including reloading and re-imaging PCs/laptops, and installing and optimizing HW/SW networking products.