Business Development Center (BDC) Representative

Business Development Center (BDC) Representative Location: Cortland NY Employment Type: Full-Time Compensation: $20 per hour-40 Hours Per Week Schedule: Monday-Friday 9AM-6PM Benefits: Competitive pay, health/dental/vision insurance, 401(k) with match, paid time off (PTO), employee vehicle/service discounts, ongoing paid training, and career growth potential. About the Role Join a dynamic team at a leading car dealership as a Business Development Center (BDC) Representative! You will be the first point of contact for potential customers, handling high-volume inbound and outbound communications to drive sales and service appointments. This fast-paced role is perfect for motivated, outgoing individuals who excel in customer service, thrive under performance targets, and enjoy turning leads into showroom visits. We offer comprehensive training—no prior dealership experience required for entry-level candidates. Previous call center, customer service, or sales background is a plus. Key Responsibilities Manage and follow up on internet leads, phone inquiries, emails, chat/text messages, and marketing campaign responses in a timely and professional manner. Qualify leads, overcome objections, and schedule confirmed sales or service appointments (showroom visits, virtual consultations, or service bays). Deliver exceptional customer service as the initial dealership contact, ensuring a positive experience and building rapport. Maintain accurate customer records and interactions in the dealership's CRM system. Conduct outbound follow-up calls to nurture leads, recent buyers, and service customers to generate additional appointments and repeat business. Collaborate with sales and service teams to ensure smooth hand-offs and high show rates. Meet or exceed daily/weekly performance goals for appointments set, shown, and conversion rates. Requirements Strong verbal and written communication skills with a professional, enthusiastic phone presence and ability to use positive language. Self-motivated, resilient, and goal-oriented with a focus on results and handling rejection effectively. Tech-savvy and comfortable using CRM software, email, Microsoft Office, and multitasking in a high-volume environment. Previous experience in call centers, customer service, sales, or dealership settings preferred but not required—paid training provided. High school diploma or equivalent; automotive knowledge a plus but trainable. Why Join Us? Growth Opportunities: Clear path to advancement into BDC management, sales roles, internet sales coordinator, or other leadership positions. Supportive Environment: Modern tools, team collaboration, and ongoing training to help you succeed. Great Perks: Medical, dental, vision coverage; 401(k); PTO; employee discounts on vehicles, parts, and service. If you're a people-person with strong organizational skills and a drive to succeed in a rewarding, incentive-based role, we want to hear from you! Equal Opportunity Employer. Job Type: Full-time Pay: $20.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Employee discount Health insurance Paid time off Paid training Vision insurance Work Location: In person