Associate

Summary: The Customer Service Accounting Representative (CSAR) is responsible for working with customers face to face, via phone or email and handle collections and allocations of payments.Work Hours: Monday to Friday from 08:00 AM to 05:00 PM, 2 Saturday(s) a month from 08:00 AM to 12:00 PMSeniority Level: AssociateEmployment Type: Full-timeCompensation: This salaried, exempt position pays from $80,000 to $120,000 per year. The estimated annual pay for new hires generally ranges from $80,000 to $120,000 or more, depending on experience, education level and annual bonuses.To perform this job successfully, the individual must be able to complete the following essential duties and responsibilities:Effective and efficient handling of customer transactions.Responsible for billing, collection and reporting activities according to the specific deadlines.Accurately record and maintain customer contact information and details.Build and maintain company customer relationships.Answer inbound calls and make outbound calls.Consistent following up on promises and commitments in a timely manner with customers.Follow established procedures for processing receipts, cash, etc.Investigate customer queries as necessary and find solutions of necessary.Appropriately identify and escalate customer issues.Complete sales transactions and processing of payments.Partner with Sales Representative to keep account transactions up to date.Practice Customer focus, collaboration, and communication with teamRetain up to date knowledge of company products and proceduresPerform additional duties as required and or requested.Additionally the candidate must meet the following Education and/or Experience requirements:Excellent oral and written English language communication skillsTwo (2) plus years' experience in Accounts ReceivableProvide high level of customer serviceGood organizational skillsProven ability to handle multiple tasks at once.Excellent accuracy and able to meet deadlines.Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.Strong Computer skills in MS Outlook, Word and ExcelBilingual (Spanish) preferredThis role has the following physical demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to use their hands to handle objects, tools, or controls; reach with their hands and arms; and communicate verbally. The employee frequently walks, stands and occasionally sits.The employee must occasionally lift, pull and move up to 25 pounds. Specific vision abilities required by this job include close vision.Benefits: MSI offers a comprehensive benefits package that includes: Referral, Holiday, and Annual BonusesAnnual pay increasesPaid Time OffMedical, Dental, and Vision InsuranceCompany-paid Short Term and Long Term disabilityCompany-paid Life InsuranceTuition ReimbursementTraditional and Roth 401(k) plans with company matching contributionsCharitable donation matching programsFree, company-sponsored 1-on-1 tutoring for children/dependents of MSI employees in grades k-12, including free tutoring for SAT and ACT testsAbout MSI: Founded in 1975, MSI is a leading supplier of flooring tile, countertops, wall and backsplash tile and hardscaping surfaces products in North America. Headquartered in Orange, California, MSI also maintains over 50 state-of-the-art showroom and distribution centers across the U.S. and Canada. MSI's product line includes an extensive offering of Granite, Quartz, Porcelain, Luxury Vinyl flooring, Slate, Marble, Travertine, Sandstone, Limestone, Quartzite, onyx, stacked stone and pavers imported from over 36 countries on six continents.Over the years, MSI has been the recipient of many prestigious awards including: Top 5 fastest growing companies - OC Business JournalSupplier Diversity Award - Home Depot1 Flooring Distributor multiple years in a row - Floor Covering WeeklyTop Workplaces Award winner multiple times - Top WorkplacesMSI Founder named the Entrepreneur of the Year - Ernst and YoungMSI is an equal opportunity employer that celebrates diversity and fosters inclusion and belonging for all employees. We provide a work environment that allows all employees to do their best work, free from all forms of discrimination. No employee or applicant will be discriminated against on the basis of race, ethnicity, age, sex, gender identity or expression, sexual orientation, citizenship status, military status, religion, disability status, or any other legally protected group. MSI provides reasonable accommodations for all employees and applicants. If you believe you require an accommodation, please speak with your recruiter or a member of our HR team.