Patient Services Representative

Open Door is seeking a Patient Service Representatives for its Family Medical Center in Ossining, NY. Prior experience in customer service preferred. English/Spanish language skills required. All Open Door Care Networks are located in Westchester and Putnam counties located just North of New York City, which offer excellent schools, easy access to a multitude of outdoor activities, and superb transportation connections to New York City As an Open Door employee, you would be eligible to participate in Open Door's Retention Bonus Plan, which pays a quarterly bonus of $750, beginning the first quarter following 3 months of employment, as long as you remain an active employee in good standing. Responsibilities Make appointments for patients. Verifies the need for return appointments Performs financial and data entry tasks with the patient after his/her visit with a provider. Collects payment due from self-pay patients or co-payments for insurance accounts and changes the claim status in eClinicalWorks accordingly. Collects on accounts with past due balances and/or "Payment Contracts" in process Coordinates with the Billing department for difficult or unusual patient requests or processing tasks, or high balance accounts that may require a payment contract. Verifies Medicaid eligibility and scans eligibility forms into document section of the patient file Confirms that signed insurance forms are in the file for each Private Insurance billable encounter Close all encounters in eClinicalWorks Confirms name,address, phone number, and coverage with the patient. Ensures that all patients are properly registered. Logs all payments received, completes all data entry tasks (closing claims in eClinicalWorks and scanning information into patient file) on a daily basis. Responds to patient inquiries on a daily basis. Ensures that all documents, telephone encounters, requests for medical records, and labs are completed and/or answered on a daily basis Prepares closing reports and secures negotiables, daily. Coordinates with a supervisor to balance and correct input, daily Maintains a current file for all input procedures, codes, fees, and relevant insurance billing procedures. Keeps supervisor apprised of exceptions or problems with encounter forms and data entry tasks. Participates in cross training, as required, for the Registrar job tasks; performs marketing functions as required; and registers new patients when required. Provides excellent customer service to all patients at all times Performs other duties as assigned Requirements High School Diploma or GED required Bilingual(English/Spanish) required Superior customer service skills and experience Flexible and solutions driven Responsive and comfortable working in the fast paced high accountability environment with different types of providers. Provides assistance to patients in a compassionate, caring, cheerful and concerned manner Passionate about providing high quality care to low-income, under-served residents and those lacking access to health care Maintains patient confidentiality at all times Engaged in learning and continuous quality improvement Outstanding verbal and written communications, with a culturally diverse patient and staff populationMaintains a safe environment of care for patients and staff There are many fantastic benefits to a career at Open Door Care Network. In addition toworking to affect positive change in the health and lives of thousands of residents in Westchester and Putnam counties, Open Door offers its employees astimulating, diverse and team-based work environment with comprehensive benefits including medical, dental, life insurance, flexible spending accounts,403(b) and 401(k), generous paid time off, onsite Wellness facilities, and educational assistance. Aside from excellent benefits, we offer a competitivesalary and annual bonuses based on patient care. At Open Door, we enjoy working in a team-based, patient-centered environment and value the benefits of a diversified workplace that values our patients and the communities we serve. If you want to make a difference in the lives of thousands of patients in the health of our communities of Westchester and Putnam counties, and if theposition speaks to your capabilities, experience and commitment to improve the health of our communities, please submit your resume and cover letter withsalary requirements, please, insert Patient Services Representative in the subject line. Qualified candidates will be contacted by phone and/or email. Open Door is an Equal Opportunity Employer Job Type: Full-time Pay: $20.00 - $21.50 per hour Benefits: 401(k) 401(k) matching 403(b) AD&D insurance Bereavement leave Dental insurance Disability insurance Employee assistance program Family leave Flexible schedule Flexible spending account Free parking Gym membership Health insurance Life insurance Loan forgiveness Military leave Opportunities for advancement Paid jury duty Paid orientation Paid sick time Paid time off Paid training Referral program Tuition reimbursement Uniform allowance Vision insurance Wellness program Work Location: In person